Whether manufacturers have direct interactions with their customers or whether they depend on a dealer base, customers ultimately hold the brand responsible for their satisfaction, according to the J.D. Power & Associates 2013 Windows and Patio Doors Satisfaction StudySM released today.
Customer satisfaction is highest among home improvement retailers that provide a knowledgeable and readily available staff to address customer needs, according to the J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction StudySM released today.
While customer satisfaction with winter tires has decreased from 2012, the level of satisfaction with performance of winter tires on icy/snow-covered roads is higher than or equal to the level of satisfaction with performance on dry/wet roads, according to the J.D. Power Asia Pacific 2013 Japan Winter Tire Customer Satisfaction Index StudySMreleased today.
One-in-five dealers in India expect to take a financial loss in 2013, more than double the number compared with 2012, and only 44 percent of dealers expect to make a profit for the 2012-2013 financial year, according to the J.D. Power Asia Pacific 2013 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) StudySM released today.
Overall satisfaction in both the very small business segment and the small/medium size business segment is significantly higher in 2013, compared with 2012, according to the J.D. Power & Associates 2013 U.S. Business Wireless Service Satisfaction StudySM released today.
EMD Serono has been recognized for call center operation customer satisfaction excellence under the J.D. Power & Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by EMD Serono's service call center operations to provide "An Outstanding Customer Service Experience."
With new-vehicle sales expected to increase significantly in the coming years, British automakers, led by highest-ranked Jaguar, are making key inroads toward satisfying customers with the ownership experience, according to the J.D. Power & Associates/What Car? 2013 UK Vehicle Ownership Satisfaction StudySM (VOSS) released today.
Robust new-vehicle retail sales in May are the driving factor of returning total sales above the 15-million unit selling level for the month, according to a monthly sales forecast developed by J.D. Power & Associates' Power Information Network(R) (PIN) and LMC Automotive.
Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to the J.D. Power & Associates 2013 Insurance Website Evaluation StudySM (IWES) released today.
Canadian automotive dealer satisfaction with finance providers improves significantly in 2013, not only surpassing the pre-financial crisis level, but also setting a record across all four finance segments, according to the J.D. Power & Associates 2013 Canadian Dealer Financing Satisfaction StudySM released today.
Airline satisfaction has improved to its highest level since 2006, driven by gains made among traditional carriers, according to the J.D. Power & Associates 2013 North America Airline Satisfaction StudySM released today.
For the first time, satisfaction is notably higher among wireless customers who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today.
As markets continue to rise, overall investor satisfaction with full service investment firms continues to increase for the second consecutive year, heavily influenced by the type of relationship that investors have with their advisor, according to the J.D. Power & Associates 2013 U.S. Full Service Investor Satisfaction StudySM released today.
Mainstream adoption of technology is having a major impact on the way auto insurance customers in Canada interact with their insurance provider, according to the J.D. Power & Associates 2013 Canadian Auto Insurance Satisfaction StudySM released today.
While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a six-year high, according to the J.D. Power and Associates 2013 U.S. Insurance Shopping StudySM released today