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2012 Insurance Website Evaluation Study
As more than one-third (34%) of auto insurance shoppers prefer to buy their policy online, the experience shoppers have on an insurance company's website impacts their likelihood to shop and recommend the insurer, according to the J.D. Power and Associates 2012 Insurance Website Evaluation StudySM released today.
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2012 May Automotive Retail Forecast
The new-vehicle retail sales pace in May remains strong, consistent with the pace set early in 2012, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
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2012 Canadian Dealer Financing Satisfaction Study
Banks in Canada are increasing their penetration in the automotive dealer financing marketplace at the same time as Canadian dealers' satisfaction with banks is improving, according to the J.D. Power and Associates 2012 Canadian Dealer Financing Satisfaction StudySM released today.
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2012 Business Data Satisfaction Study
Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
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2012 Canadian Manufacturer Website Evaluation Study
After a highly satisfying experience on a manufacturer's website, new-vehicle shoppers are significantly more likely to visit a dealership to test-drive a vehicle of interest, according to the J.D. Power and Associates 2012 Canadian Manufacturer Website Evaluation StudySM released today.
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2012 U.S. Kitchen Cabinet Satisfaction Study
While aesthetics and functionality are important to consumers when choosing new kitchen cabinets, brands that differentiate themselves throughout the shopping and purchase process are best positioned to satisfy customers, according to the J.D. Power and Associates 2012 U.S. Kitchen Cabinet Satisfaction StudySM released today.
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2012 India Dealer Satisfaction with Automotive Manufacturers Index Study
Vehicle dealers in India are managing the risks of a slowdown in the automotive market by increasingly diversifying their sources of revenue, according to the J.D. Power Asia Pacific 2012 India Dealer Satisfaction with Automotive Manufacturers Index StudySM released today.
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2012 Canadian Wireless Total Ownership Experience Study
More than one-half (54%) of wireless customers in Canada currently own a smartphone, up from 36 percent in 2011, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience StudySM released today.
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2012 U.S. Full Service Investor Satisfaction Study
While overall investor satisfaction with full service investment firms has nearly stabilized at pre-recession levels, satisfaction continues to decline in the most critical factors that drive overall satisfaction, according to the J.D. Power and Associates 2012 U.S. Full Service Investor Satisfaction StudySM released today.
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2012 Sporting Goods Retailer Satisfaction Report
Customers who are highly satisfied with their sporting goods retail shopping experience are more likely to be loyal to the store brand, which may result in additional visits to the brand, sales and recommendations to others, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction ReportSM released today.
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Guardian Retirement Solutions - Call Center Certification Program
The Guardian Insurance & Annuity Company, Inc. (GIAC), a wholly owned subsidiary of The Guardian Life Insurance Company of America (Guardian), has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Guardian's service call center operations to provide "An Outstanding Customer Service Experience."
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2012 U.S. Insurance Shopping Study
The auto insurance shopping rate has reached the lowest point in the past five years, with only 25 percent of insurance customers indicating they shopped for a new insurer in the past 12 months, down eight percentage points from 2011, according to the J.D. Power and Associates 2012 U.S. Insurance Shopping StudySM released today
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2012 U.S. Automotive Emerging Technologies Study
Vehicle owners have come to expect additional safety features and are now turning their attention more to infotainment technologies in their vehicle, according to the J.D. Power and Associates 2012 U.S. Automotive Emerging Technologies StudySM released today.
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2012 Distinguished Hospital Program - Valley View Hospital
Valley View Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the second consecutive year the hospital has been recognized for its inpatient services, and the fourth consecutive year it has been recognized for its emergency department services.
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2012 U.S. Business Wireless Satisfaction Study
Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.