Sprint Nextel is a J.D. Power 2011 Customer Service Champion

Sprint Nextel has been recognized as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned this distinction this year. To qualify for inclusion on this elite list, the companies must not only excel within their own industry, but also stand out among leading brands in 12 major industries evaluated by J.D. Power and Associates. Sprint Nextel is one of seven telecommunications companies and one of only three wireless companies to be recognized this year.

In times of change, one thing is constant: companies that focus on service excellence rise to the top. They are also better able to weather the vagaries of changing industry, market, and economic conditions. J.D. Power cross industry research demonstrates that companies that consistently deliver high quality service have a power advantage in the face of changing market conditions.

All of the 2011 Customer Service Champions have, to one degree or another, succeeded in meeting or exceeding the benchmark in all five customer touch points, including people, presentation, product, process, and price. The 2011 Customer Service Champions have another thing in common: they do more than just deliver on the expectations of their customers-they exceed those expectations, and, in the process, satisfy customers and raise the standard for their entire industry.

This group of 40 J.D. Power 2011 Customer Service Champions represents the highest-performing companies in the United States that deliver service excellence-both within their respective industry and across all industries measured.