Simonton ranks highest in customer satisfaction for a third consecutive year, according to the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction Study,SM and achieves the highest scores in five of six factors that comprise the study: Ordering and Delivery; Operational Performance and Durability; Price Paid for Products and Services Received; Appearance and Design Features; and Warranty.
Simonton receives an overall satisfaction score of 831 (on a 1,000-point scale) and significantly outperforms the industry average (778). Simonton further differentiates itself in terms of year-over-year performance in gaining a greater lead in overall satisfaction, compared with the next-highest-performing brand- - - - - increasing that lead to 36 points from 11 points in 2011.
2012 Windows and Patio Doors Satisfaction StudyOverall Satisfaction Index Ranking
Based on a 1,000-point scale
Simonton Excels in Ordering and Delivery
Simonton excels in Ordering and Delivery- - - - - the most important factor in the study- - - - - earning the highest ratings in all attributes in this factor: Ease of ordering; Ease of customizing size/shape; Condition of products at delivery; Timeliness of delivery; and Responsiveness of delivery/service personnel.
Delivering windows quickly is a particular strength for Simonton- - - - - customers receive their windows a full 3 days faster than the industry average. Further, Simonton earns the highest level of customer satisfaction among brands that deliver windows and patio doors more quickly than the industry average.
Customers Say Simonton Windows Are Durable and Easy to Operate
Simonton also performs particularly well in the Operational Performance and Durability factor. In fact, Simonton receives the highest ratings in all attributes included in this factor: Ease of use/operation; Weather tightness; Noise insulation properties; Ease of cleaning; Energy efficiency; and Durability.
Simonton Earns High Ratings for Energy Efficiency
Whether shopping for a new vehicle, appliances, or windows and patio doors, consumers today have become increasingly energy conscious. Simonton achieves the highest scores in the 2012 Windows and Patio Doors Satisfaction Study among customers who purchased dual-pane windows and Low E-coated glass, compared with customers who purchased other brands ranked in the study. Simonton also receives the highest scores among customers who purchased ENERGY STAR® qualified windows and patio doors, compared with customers who purchased other brands ranked in the study. Additionally, customers perceive Simonton as the most environmentally responsible window brand.