Simonton Windows

Simonton Ranks Highest for a Third Consecutive Year in Customer Satisfaction with Windows and Patio Doors


Simonton Windows

Simonton ranks highest in customer satisfaction for a third consecutive year, according to the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction Study,SM and achieves the highest scores in five of six factors that comprise the study: Ordering and Delivery; Operational Performance and Durability; Price Paid for Products and Services Received; Appearance and Design Features; and Warranty.

Simonton receives an overall satisfaction score of 831 (on a 1,000-point scale) and significantly outperforms the industry average (778). Simonton further differentiates itself in terms of year-over-year performance in gaining a greater lead in overall satisfaction, compared with the next-highest-performing brand- - - - - increasing that lead to 36 points from 11 points in 2011.


Simonton Windows:
Highest in Overall Satisfaction with Windows and Patio Doors for a Third Consecutive Year
"Simonton has ranked highest in each of the 3 years it has been included in the study, and has improved its overall satisfaction score each year"


Power Circle Ratings™: 2012 Windows and Patio Doors Satisfaction StudySM are a consumer-friendly online rating system from J.D. Power and Associates based on the company's syndicated, industry-wide research studies. The ratings are based on feedback from owners who have purchased or used the products or services being rated. Click "More Ratings" below to see how Simonton Windows compares to other brands in the study.

Overall Satisfaction: This score is based on how consumers rate their overall satisfaction with windows and patio doors used in residential projects.
Operational Performance and Durability: This score is based on how customers rate their satisfaction with the noise insulation properties of product, ease of cleaning, energy efficiency, ease of use/operation, weather tightness of products and durability of their windows/patio doors.
Appearance and Design Features: This score is based on how customers rate their satisfaction with the variety of interior and exterior color/finish choices offered, appearance/finish of hardware, decorative details offered, variety of sizes and shapes, and security features.
Warranty: This score is based on how customers rate their satisfaction with the warranty on their windows/patio doors.
Price: This score is based on how customers rate their satisfaction with the price paid for the products and services they received from window / patio door manufacturers.
Repair and Replacement: This score is based on how customers rate their satisfaction with the ease of requesting/scheduling repair service, availability of replacement parts, and responsiveness of service provider.
Simonton
More Ratings
Power Circle Ratings Legend
Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.