Shea Homes has been recognized as a J.D. Power Customer Service Champion for a second consecutive year- - - - - - and is one of 50 companies to have earned this distinction in 2012. To be recognized as a J.D. Power 2012 Customer Service Champion, companies must not only excel within their own industry, but also must stand out among leading brands across 15 distinct industries evaluated by J.D. Power and Associates.
Shea Homes Excels in People, Process, and Product
To better understand how each of the J.D. Power 2012 Customer Service Champions performs in the five satisfaction drivers measured, each brand's performance was compared to the other 49 Customer Service Champions, highlighting the specific strengths and practices that differentiate the highest performers from one another.
Among the five critical-to-customer drivers of satisfaction measured- - - - - - People, Presentation, Price, Process, and Product- - - - - - Shea Homes stands out among its industry peers in three: People, Process, and Product.
Shea Homes stands out in People, Process, and Product- - - - - - three critical-to-customer drivers of satisfaction.
At Shea Homes, People Make the Difference
J.D. Power 2012 Customer Service Champions such as Shea Homes depend on their employees to not only satisfy customer needs, but also to create lasting relationships that promote customer loyalty. Additionally, these companies have in place strategies that ensure the right employees are hired to engage their customers. They not only understand what their customers want, but also anticipate customer needs and trends as they evolve. This means J.D. Power 2012 Customer Service Champions such as Shea Homes put the right measurements in place, conduct the right analysis, and remain committed to taking action when necessary.
"The J.D. Power 2012 Customer Service Champions recognition identifies the highest-performing U.S. companies that deliver service excellence- - - - - - both within their respective industry and across all industries measured"