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Quicken Loans: "Highest in
Customer Satisfaction with Primary Mortgage Origination"
Quicken Loans Ranks Highest Nationwide in Mortgage Origination Satisfaction Study
Scores Highest in Three of Four Study Factors
According to the J.D. Power and Associates 2010 U.S. Primary Mortgage Origination Satisfaction Study,SM
Quicken Loans ranks highest in overall customer satisfaction among U.S. mortgage originators. With a score of 826 (on a 1,000-point scale), Quicken Loans exceeds the industry average by 92 points and achieves the highest score in the study on three of four key factors. Based on feedback from nearly 3,500 customers who originated a new mortgage, the study was conducted in July and August 2010.
"Quicken Loans achieves the highest score in 2010 among all originators in the most-heavily weighted study factor, Application/Approval Process. Quicken Loans also receives the highest ratings on every single attribute comprising this factor."
Ratings
Power Circle Ratings™ are a consumer-friendly online rating system from J.D. Power and Associates based on the company's syndicated, industry-wide research studies. The ratings are based on feedback from owners who have purchased or used the products or services being rated. Click “More Ratings” below to see how Quicken Loans compares to other brands in the study.
Overall Satisfaction: This score is based on how customers rate their current home mortgage originating lender overall.
Application/ Approval Process: This score is based on how customers rate the variety of loan options to choose from, competitiveness of interest rates offered, ease of completing loan application, length of time from loan application to final approval, reasonableness of the amount of supporting documentation required, and reasonableness of all fees paid at application.
Loan Representative: This score is based on how customers rate the knowledge and courtesy of the loan representative, the loan representative's concern for their needs, responsiveness to questions, and clarity of explanation of loan options.
Closing: This score is based on how customers rate the ease of understanding closing documents, convenience of closing, length of time from final loan approval to closing, and reasonableness of closing costs.
Contact: This score is based on how customers rate their mortgage provider's ability to answer questions or resolve problems.
Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.