Frost Bank

Frost Bank Recognized as a J.D. Power 2012 Customer Service Champion

Frost Bank Also Ranks Highest in Texas Region for a Third Consecutive Year in U.S. Retail Banking Satisfaction Study

 

Frost Bank

Frost Bank has been recognized as a J.D. Power 2012 Customer Service Champion--one of 50 companies to have earned this distinction this year. To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands across 15 distinct industries evaluated by J.D. Power and Associates.

Additionally, Frost Bank ranks highest in the Texas region for a third consecutive year and achieves the highest score in four of six study factors, according to the J.D. Power and Associates 2012 U.S. Retail Banking Satisfaction Study.SM Frost not only achieves the highest scores in the Product Offerings, Account Information, Fees, and Account Activities factors, but also performs well in the Facility factor.

Feature Video


Frost Bank:
Highest Customer Satisfaction with Retail Banking in Texas, 3 Years in a Row

 

         
"Frost Bank ranks highest in the Texas region for a third consecutive year and achieves the highest score in four of six study factors"





Power Circle Ratings™: 2012 Retail Banking Satisfaction Study are a consumer-friendly online rating system from J.D. Power and Associates based on the company's syndicated, industry-wide research studies. The ratings are based on feedback from owners who have purchased or used the products or services being rated. Click "More Ratings" below to see how Frost Bank compares to other brands in the study.
Overall Satisfaction: This score is based on how customers rate their overall experience with their current primary financial institution.
Product Offerings: This score is based on how customers rate the variety of services available, ease of making account changes, effectiveness of communication regarding products/services and competitiveness of interest rates for their primary financial institution.
Facility: This score is based on how customers rate the hours of branch operation, number of branches, and ease of access for their current primary financial institution.
Account Information: This score is based on how customers rate the ease of understanding and clarity of account information provided from their current primary financial institution.
Fees: This score is based on how customers rate experiences with their primary institution’s fee structures.
Account Activities: This score is based on how customers rate the various transaction methods used (as applicable) including in-person, ATM, online, automated phone, and phone transactions with a live representative for their current primary financial institution.
Frost Bank
More Ratings
Power Circle Ratings Legend
Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.