J.D. Power Special Power Report: Renewal by Andersen

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Renewal by Andersen Ranks Highest in Customer Satisfaction with Windows and Patio Doors

Renewal by Andersen achieves the highest scores in three study factors: Ordering and Delivery, Operational Performance and Durability, and Appearance and Design Features

Renewal by Andersen ranks highest in customer satisfaction with windows and patio doors, according to the J.D. Power 2015 Windows and Patio Doors Satisfaction Study.SM With an overall satisfaction score of 833 (on a 1,000-point scale), the brand significantly outperforms the industry average of 803. Additionally, Renewal by Andersen achieves the highest score in three of the five factors comprising the study: Ordering and Delivery; Operational Performance and Durability; and Appearance and Design Features.


2015 OVERALL CUSTOMER SATISFACTION INDEX RANKING

Based on a 1,000-point scale

Other brands included in the study (in alphabetical order): Atrium, Harvey, JELD-WEN, Marvin, Milgard, ReliaBilt, and Weather Shield.

Source: J.D. Power 2015 Windows and Patio Doors Satisfaction StudySM


In conducting its annual Windows and Patio Doors Satisfaction Study, J.D. Power surveyed thousands of consumers who recently purchased windows and/or patio doors. Study results are based on performance in five factors (in order of importance):

  • Ordering and Delivery
  • Operational Performance and Durability
  • Appearance and Design Features
  • Price Paid for Products and Services Received
  • Warranty

Renewal by Andersen Excels in Ordering and Delivery

According to the study, Renewal by Andersen makes it easy to do business in terms of the ordering, delivery, and installation processes. By providing an easy-to-use ordering process and meeting their delivery timing commitments, Renewal by Andersen receives the highest satisfaction ratings in the following Ordering and Delivery attributes:

  • Condition of products at delivery
  • Responsiveness of delivery/service personnel
  • Ease of customizing product size/shapes
  • Ease of ordering

Renewal by Andersen also has the highest percentage of customers who say their windows were delivered on the date promised (85% vs. 80% industry average).

Renewal by Andersen has the highest percentage of customers who say their windows were delivered on the date promised (85% vs. 80% industry average).

Customers Say Renewal by Andersen Windows Are Durable and Easy to Operate

Renewal by Andersen also performs particularly well in the second-most important factor, Operational Performance and Durability. In fact, Renewal by Andersen receives the highest ratings in all six attributes within this factor:

  • Ease of use/operation
  • Weather tightness of products
  • Noise insulation properties of product
  • Ease of cleaning
  • Durability
  • Energy efficiency

Renewal by Andersen Earns High Scores for Appearance and Design Features

Appearance and Design Features is another factor in which Renewal by Andersen ranks highest, significantly outperforming industry average (842 vs. 796, respectively). Further, customers of Renewal by Andersen provide the highest ratings in all five attributes within this factor:

  • Variety of sizes/shapes
  • Appearance/Finish of hardware
  • Security features
  • Variety of interior and exterior color/finishes offered
  • Variety of decorative details offered

Other study highlights for Renewal by Andersen include:

  • Achieves the highest score among customers whose reason for purchasing was to replace existing doors and/or windows—843 vs. 812 industry average
  • Achieves the highest score among customers who did not experience a problem—846 vs. 806 industry average
  • Andersen Window brands (Andersen and Renewal by Andersen) has the highest percentage of customers who say they "definitely will" recommend their window/patio door brand

Renewal by Andersen Earns High Ratings for Energy Efficiency

In today’s marketplace, it’s not enough for companies to simply deliver at a fair price. Consumers expect more. One aspect that is becoming increasingly important to today’s consumers is energy efficiency. Renewal by Andersen offers a variety of glass features to provide thermal performance and energy savings to its customers. In fact, Renewal by Andersen achieves the highest score in the 2015 Windows and Patio Doors Satisfaction Study among customers who purchased dual-pane windows and Low E-coated glass, compared with those who purchased other brands. Renewal by Andersen also posts the highest score among customers who purchased ENERGY STAR® qualified windows and patio doors, compared with those who purchased other brands included in the study.


2015 OVERALL RATING OF INSTALLATION SERVICE

Based on a 10-point scale

Other brands included in the study (in alphabetical order): American Craftsman, Atrium, Harvey, Marvin, ReliaBilt, Simonton, and Weather Shield.

Source: J.D. Power 2015 Windows and Patio Doors Satisfaction StudySM


Renewal by Andersen Customers Highly Satisfied with the Installation Process

J.D. Power research shows that the majority of customers overall opt to hire someone to install their new windows/patio doors for them. Renewal by Andersen customers provide the highest ratings for all five attributes related to the installation process, including (in order of importance):

  • Price paid for installation service
  • Cleanliness of worksite
  • Timeliness of installation
  • Workmanship of installation
  • Responsiveness of installer

About the Study: The 2015 Windows and Patio Doors Satisfaction Study is based on survey responses from 2,442 customers who purchased windows and/or patio doors within the previous 12 months. The study was fielded in January and February 2015.

For more information about J.D. Power solutions for the home improvement industry visit http://www.jdpower.com/industry/home-improvement