Search
Resource library
Featured Content
Search Criteria
-
2012 Consumer Financing Satisfaction Study
There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today.
-
2012 Online Flower Retailer Satisfaction Report
Consumers most often select an online flower retailer based on their past experience with the brand, which is closely followed by price, according to the J.D. Power and Associates 2012 Online Flower Retailer Satisfaction ReportSM released today.
-
2012 Online Shoe Retailer Satisfaction Report
While price is a primary stated reason consumers choose an online shoe retailer, analysis of the data reveals that online store services and delivery--which includes ease of placing an order, variety of delivery options and speed of delivery--is the main driver of overall satisfaction, according to the J.D. Power and Associates 2012 Online Shoe Retailer Satisfaction ReportSM released today.
-
2012 Indonesia Initial Quality Study
New-vehicle owners in Indonesia are reporting fewer overall problems, specifically in key quality categories--engine/ transmission and HVAC-- according to the J.D. Power Asia Pacific 2012 Indonesia Initial Quality StudySM (IQS) released today.
-
2012 Thailand Initial Quality Study
Overall new-vehicle quality of compact cars in Thailand is lower than that of other vehicle segments, according to the J.D. Power Asia Pacific 2012 Thailand Initial Quality StudySM (IQS) released today.
-
2012 Independent Travel Website Satisfaction Report
Satisfaction with the price paid on a travel website drives high overall satisfaction among consumers with their overall website experience, according to the J.D. Power and Associates 2012 Independent Travel Website Satisfaction ReportSM released today.
-
2012 India Initial Quality Study (IQS)
While the incidence of initial quality problems reported by new-vehicle owners in India is slightly higher in 2012 than in 2011, the incidence of problems related to excessive fuel consumption has significantly declined during the past five years, according to the J.D. Power Asia Pacific 2012 India Initial Quality StudySM (IQS) released today.
-
2012 China Automotive Performance, Execution and Layout (APEAL) Study
Chinese domestic brands have substantially narrowed the gap with international brands in overall vehicle appeal, according to the J.D. Power Asia Pacific 2012 China Automotive Performance, Execution and Layout (APEAL) StudySM released today.
-
2012 Blood Glucose Meter Satisfaction Study
While satisfaction with blood glucose meters is high among users, perceived accurate readings and an easy-to-use navigation interface differentiate the highest performers from other meters, according to the J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction StudySM released today.
-
2012 U.S. Sales Satisfaction Index (SSI) Study
Nearly 80 percent of new-vehicle buyers use the Internet during their shopping process, among whom nearly one-third consult online ratings/review sites when selecting a dealer, according to the J.D. Power and Associates 2012 U.S. Sales Satisfaction Index (SSI) StudySM released today.
-
2012 Australia Customer Service Index (CSI) Study
Proactive communication with vehicle owners during the pre-service process may have a key impact on satisfaction with the overall vehicle service experience, according to the J.D. Power Asia Pacific 2012 Australia Customer Service Index (CSI) StudySM released today.
-
2012 November Automotive Forecast
The new-vehicle retail selling rate returned to a healthy level in November after being negatively impacted by Hurricane Sandy in October, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
-
2012 China Original Equipment Tire Satisfaction Index Study
One in five Chinese vehicle owners report damage from puncture as the top problem with their vehicle's original tires, according to the J.D. Power Asia Pacific 2012 China Original Equipment Tire Satisfaction Index Study.SM
-
2012 Online Apparel Retailer Satisfaction Report
Satisfaction with online apparel retailers is significantly lower among online shoppers between the ages of 18 and 24 than among those 55 years of age and older, according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction ReportSM released today.
-
Forrest General - Distinguished Hospital Program
Forrest General has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Cardiovascular Experience" and "An Outstanding Maternity Experience." This is the fourth consecutive year the hospital has been recognized for its cardiovascular services, and the second consecutive year it has been recognized for its maternity department services.