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DSL vs. Cable
In many areas of the country, consumers still face a choice between cable and DSL. Here are a few things to consider when deciding what kind of Internet access is best for your particular situation.
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How to Find the Right TV Service Provider
With increased competition, it's easier than ever to find an inexpensive TV service provider, but keep in mind that "cheapest" doesn't always equate to "best."
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No-Contract Cell Phone Tips
Generally speaking, it's often more economical to sign a contract with a cell phone service provider in which you will make a long-term commitment (usually for two years) and pay a monthly bill. In some cases, however, it might make sense to use a no-contract plan, in which you pre-pay into an account (or buy a pre-paid card) and pay only for the calls you make and the time you use.
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2011 Japan Broadband ISP Customer Satisfaction Study
Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access
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2011 Brazil Wireless Smartphone and Handset Satisfaction Studies
Apple Ranks Highest in Customer Satisfaction among Smartphone Manufacturers,While Samsung Ranks Highest among Traditional Mobile Phone Manufacturers
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Residential Television Service Satisfaction Study
J.D. Power and Associates Reports:
Cable and Satellite Television Growth Fueled by Uptick in Market Penetration of DVRs and Other Services
AT&T U-verse and DIRECTV Rank Highest in Customer Satisfaction with Television Service Providers
WESTLAKE VILLAGE, Calif.: 13 October 2011 — Growth in residential television service revenues is being fueled by increased penetration of DVR hardware and additional viewing services, according to the J.D. Power and Associates 2011 U.S. Residential Television Service Satisfaction StudySM released today. -
Residential Telephone Customer Satisfaction Study
J.D. Power and Associates Reports:
As Outage-Related Issues Take a Toll on Performance and Reliability Satisfaction with Residential Telephone Service, Managing Expectations for Service Restoration Becomes Critical
Bright House Networks, Cox Communications and WideOpenWest Each Rank Highest in Residential Telephone Customer Satisfaction in Their Respective Regions
WESTLAKE VILLAGE, Calif.: 29 September 2011 — Service outages due to severe winter weather have had a notable negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power and Associates 2011 U.S. Residential Telephone Customer Satisfaction StudySM released today. -
Wireless Network Quality Study
J.D. Power and Associates Reports:
Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity
Verizon Wireless Ranks Highest in Wireless Network Quality Performance in Five Regions
WESTLAKE VILLAGE, Calif.: 25 August 2011 – Overall network performance levels for wireless handsets differ depending on whether devices are used for voice calling, text messaging or data service, according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance StudySM—Volume 2 released today. -
Wireless Purchase Experience
J.D. Power and Associates Reports:
Satisfaction with the Wireless Purchase Experience Differs Considerably Among Sales ChannelsSprint and T-Mobile Rank Highest in Wireless Purchase Experience Satisfaction among Full-Service Carriers,
In a Tie, While Boost Mobile Ranks Highest among Non-Contract Carriers
WESTLAKE VILLAGE, Calif: 11 August 2011 — Overall satisfaction with the wireless purchase experience differs across contact channels stemming from consumer channel expectations and the transaction type, according to the J.D. Power and Associates 2011 U.S. Full-Service Wireless Purchase Experience StudySM—Volume 2 and the 2011 U.S. Wireless Non-Contract Purchase Experience StudySM—Volume 2, both released today. -
Managed/Hosted Data Services: Assessing Risk and Reward for Telecom Service Providers (Variants)
Whether purchasing access to software-as-a-service applications (SaaS), platform-as-a-service (PaaS) for a development environment, infrastructure-as-as-service (IaaS), or simply using basic cloud and hosting services, businesses are recognizing the benefits of managed/hosted data services. While intended to make IT more flexible, readily available, and easily integrated, IT solutions providers and data carriers have not yet perfected the customer experience. This Power Insight provides insight into customer satisfaction levels and loyalty to cloud and hosting...
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Wireless Customer Care Performance Study
J.D. Power and Associates Reports:
Satisfaction with the Wireless Customer Care Experience Differs Considerably
Between Contract and Non-Contract UsersVerizon Wireless Ranks Highest in Wireless Customer Care Performance among Full-Service Providers,
While Boost Mobile Ranks Highest among Non-Contract -
Major Provider Business Telecommunications Study ?__ Data Services
J.D. Power and Associates Reports:
As Network Performance Improves, Differentiator among Telecommunications Providers for
Business Customers Shifts to PeopleCox, Optimum Business and Verizon Rank Highest in Satisfying Business Customers with Telecommunications Data Services
WESTLAKE VILLAGE, Calif.: 19 May 2011 — As the network outage performance gap narrows among major providers in the telecommunications industry, the proficiency of account teams and customer service representatives has emerged as a key differentiator in customer satisfaction, according to the J.D. Power and Associates 2011 U.S. Major Provider Business Telecommunications StudySM – Data Services, released today.
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Business Wireless Satisfaction Study
J.D. Power and Associates Reports:
Perceived Advantages in Customer Care and Sales Force Drive High Satisfaction Levels
Among Mobile Broadband Small/Medium Size Business CustomersVerizon Wireless Ranks Highest in Satisfying Business Customers in Both Home-Based
And Small/Medium Business SegmentsWESTLAKE VILLAGE, Calif.: 28 April 2011 — Small/medium business segment customers with mobile broadband connections are more satisfied with their wireless service overall than are customers without broadband connections, according to the J.D. Power and Associates 2011 U.S. Business Wireless Satisfaction StudySM released today.
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Wireless Non-Contract Customer Satisfaction Index Study
J.D. Power and Associates Reports:
Prevalence of Non-Contract Monthly Service Plans Continues to Grow, as Product Offerings Become More Competitive with Those of Traditional Contract Service PlansBoost Mobile Ranks Highest in Customer Satisfaction among Non-Contract Wireless Plan Users
WESTLAKE VILLAGE, Calif.: 31 March 2011 — Nearly one-half of all non-contract wireless customers currently use monthly service plans rather than a pay-as-you-go plan option, according to the J.D. Power and Associates 2011 U.S. Wireless Non-Contract Customer Satisfaction Index StudySM released today. -
Wireless Call Quality Performance Study
J.D. Power and Associates Reports:
Overall Wireless Call Quality Momentum Halts Due to Shifts in Wireless Call and Data Usage Patterns
Verizon Wireless Ranks Highest in Wireless Call Quality Performance in Five Regions1
WESTLAKE VILLAGE, Calif.: 3 March 2011 – Shifts in wireless phone usage, including smartphone and texting use, as well as an increase in the percentage of wireless calls being made and received inside buildings, has led to a halt in overall call quality improvement, according to the J.D. Power and Associates U.S. 2011 Wireless Call Quality Performance StudySM—Volume 1 released today.