Forrest General Hospital Recognized for Providing an Outstanding Cardiovascular ExperienceFor a Third Consecutive Year
J.D. Power and Associates Reports:
Pharmacy Customers Have Higher Expectations for Short Wait Times
Good Neighbor Pharmacy, Health Mart, Kaiser Permanente Pharmacy, Publix and Target
Rank Highest in Pharmacy Customer Satisfaction in Their Respective Segments
WESTLAKE VILLAGE, Calif.: 20 September 2011 — In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released today.
J.D. Power and Associates Reports:
Members of Health Plans with Integrated Delivery Models Are More Satisfied than
Members without Integrated Plans
Satisfaction among Health Plan Members Decreases from 2010
WESTLAKE VILLAGE, Calif.: 17 March 2011 — Member satisfaction with health plans that share characteristics of integrated delivery systems (IDS) is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization, according to the J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM released today.
The debate surrounding national healthcare has heated up in recent weeks. Everyone, it seems, has a different agenda, and finding any middle ground on the issue has become a real challenge, not only for politicians, but also for those employed in the health care field-not to mention the millions of Americans who may see their standard of health care rise or fall in the coming years.
Thibodaux Regional Medical Center, a 185-bed acute care hospital in Thibodaux, LA, has been recognized for the first time by J.D. Power and Associates as a Distinguished Hospital for service excellence and its commitment to providing an outstanding patient experience. With an 80-year history, Thibodaux Regional, which began as a community hospital with 26 beds in a church rectory, now is a multi-building medical complex that serves Lafourche Parish and seven surrounding parishes.
The Webcast previews the upcoming National Pharmacy Study scheduled to release in Septemer 2009. Key topics discussed include: our updated analysis approach, the financial value of member satisfaction, the impact of customer commitment, and companies targeted for this year's study.
A new study by J.D. Power and Associates shows that customer satisfaction with health care providers varies widely across the United States. The J.D. Power and Associates 2009 National Health Insurance Plan StudySM reports on the results of more than 33,000 health plan subscriber interviews, conducted online between December 2008 and January 2009. In the survey, health plan members were asked to rate their health insurance company on seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.
According to a recent J.D. Power and Associates survey, customers that have prescription drug coverage are more satisfied with their pharmacy experience than those who don't. Further, having more satisfied customers means higher revenues for brick-and-mortar pharmacies. This, according to the 2009 National Pharmacy Study, which measures customer satisfaction with both traditional brick-and-mortar pharmacies as well as mail-order pharmacies.