Wireless customers who subscribe to an unlimited data plan to access the Internet and other connections are considerably more satisfied with their carrier's service than are those who use a tiered service plan, according to two recently released J.D. Power studies.
Wireless customers who subscribe to tiered service plans that offer varying degrees of data amounts to access the Internet and related connection based services are considerably less satisfied with their carrier's customer service than are those with unlimited data plans, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.
Tablets and wireless phones became more popular means of viewing paid video content in 2012, at the expense of conventional computers.
As paid video content becomes more available via different distribution channels, tablet and wireless phone-viewing usage has increased, while PC/Mac-viewing usage has decreased from 2011, according to the J.D. Power and Associates 2012 U.S. Residential Pay-to-View StudySM released today.
Overall network quality performance levels for wireless carriers differ depending on whether mobile devices are used for calling, text messaging or data service, according to the J.D. Power and Associates 2012 Australian Wireless Network Quality StudySM released today.
Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
Smartphone ownership in Canada has increased dramatically in just the past year, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience Study. Fifty-four percent of wireless customers in Canada currently own a smartphone, up from 36% in 2011, the study reveals.
More than one-half (54%) of wireless customers in Canada currently own a smartphone, up from 36 percent in 2011, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience StudySM released today.
Despite the volume and speed of information available via social networking sites, market researchers are still struggling to determine how to best leverage the vast amount of data generated by consumers.
Smartphone customers are increasingly citing short battery life in their 4G device, which leads to lower satisfaction and has the potential to impact their loyalty in the future.
Wireless carriers have collectively invested several billion dollars in 4G, or next-generation mobile networks, and are expected to continue significant investment during the next several years.
The J.D. Power and Associates 2011 Residential Pay-to-View StudySM provides the industry with unique insights concerning the attitudes, viewing preferences, behavior patterns, awareness, and experiences of pay-to-view customers of the major home television and video service providers across the United States.
This inaugural study identifies two key factors influencing customers' purchase decisions and usage of pay-to-view movie services: technology and price.
Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.
Are analysts overstating the decline of the pay television industry? While the expansion of online video content is impacting the television service industry, in the short term, a majority of customers are likely to simply utilize "over-the-top" programming to augment traditional television to expand the breadth of their video entertainment options.
As data carriers strive to be the "one-stop shop" for telecom and IT directors at small, midsize, and large enterprise businesses across the United States, J.D. Power and Associates research indicates that, collectively, these carriers need to improve the service experience if they are to make that goal a reality.