The percentage of consumers in China who intend to purchase a new Chinese brand vehicle has increased significantly, primarily driven by the increase of Tier 2 and Tier 3 cities, according to the J.D. Power Asia Pacific 2013 China New-Vehicle Intender StudySM (NVIS) released today.
Overall network performance levels of wireless phones differ depending on whether services are deployed by full-service or non-contract carriers, according to the J.D. Power 2013 U.S. Wireless Network Quality Performance StudySM--Volume 2 released today.
New-vehicle owners are citing fewer fuel consumption-related problems and an increase in fuel efficiency, according to the J.D. Power Asia Pacific 2013 Japan Initial Quality StudySM (IQS) released today.
Vehicle shoppers in India are increasingly considering a used vehicle during their shopping process for a new vehicle, according to the J.D. Power Asia Pacific 2013 India Sales Satisfaction Index (SSI) StudySM released today.
The average time for new vehicles to be delivered to buyers decreases significantly, with the delivery time for hybrid vehicles decreasing by 23 days, according to the J.D. Power Asia Pacific 2013 Japan Sales Satisfaction Index (SSI) StudySMreleased today.
Although customer satisfaction with the handling of Superstorm Sandy property claims declines substantially, overall satisfaction with the property claims experience remains stable, according to the J.D. Power 2014 Property Claims Satisfaction StudySM--Wave 1 released today.
New-vehicle sales continue the hot streak that has been trending throughout the summer selling season, with no evidence of the pace slowing, according to a monthly sales forecast developed jointly by the Power Information Network(R) (PIN) from J.D. Power and LMC Automotive.
Improved market performance, coupled with effective advisor communication with their clients, help drive an increase in overall investor satisfaction with full service investment firms in Canada, according to the J.D. Power 2013 Canadian Full Service Investor Satisfaction StudySM released today.
Although credit card satisfaction continues to improve, a large percentage of customers indicate they do not fully understand their card's terms, benefits and rewards program, according to the J.D. Power 2013 U.S. Credit Card Satisfaction StudySM released today.
As the popularity of Internet entertainment services grows among consumers, digital lifestyle providers face customer retention challenges and seek to extend bundled service offerings, according to the J.D. Power 2013 Digital Lifestyle StudySM released today.
Improvements in the perceived value for price paid for devices and exceeding customer expectations contribute to an increase in customer satisfaction among wireless customers who completed a sales transaction via websites, according to the J.D. Power 2013 Wireless Purchase Experience Full-Service StudySM--Volume 2 and the 2013 Wireless Purchase Experience Non-Contract StudySM--Volume 2, both released today.
While seat suppliers and automakers try to save costs and reduce weight by having manually adjustable lumbar support in otherwise powered seats, owners of new vehicles equipped with those power/manual seats are not pleased, according to the J.D. Power 2013 Seat Quality and Satisfaction StudySM released today.
Price is the primary reason that satisfaction is higher among customers who use a Texas retail electric provider than among those who use a regulated utility, according to the J.D. Power 2013 Texas Residential Retail Electric Provider Customer Satisfaction StudySM released today.
In an ultra-competitive market, automotive dealerships and aftermarket shops are expanding the range of products and services they offer as they search for ways to attract and retain customers, according to the J.D. Power 2013 Canadian Customer Commitment Index StudySM released today, which measures the service behaviours, satisfaction and loyalty of owners of vehicles that are four to 12 years old.
For a third consecutive year, the Toyota nameplate ranks highest in satisfying new-vehicle owners in Brazil, the world's fourth largest automotive market, while two models from Volkswagen and one each from Fiat, Renault and Toyota receive segment awards, according to the J.D. Power 2013 Brazil Vehicle Ownership Satisfaction StudySM (VOSS) released today.