?J.D. Power and Associates has measured overall customer satisfaction with auto and homeowners insurance for more than a decade. In 2008, the company launched the Property Claims Satisfaction Study, which focuses specifically on the key drivers of satisfaction with the claims experience--the ultimate moment of truth for any insurance customer. The Property Claims Satisfaction Study measures insurer performance throughout the entire claims experience, from first notice of loss (FNOL) through the repair of the home.
?This management discussion, based on findings of the 2011 Auto Claims Satisfaction Study, will explore total loss claims and provide insurers with key insights for delivering a satisfying experience, specifically addressing three primary needs throughout the claims process.
When Did Personal Auto Insurance Become a Laughing Matter? A case study examining the impact of the Allstate "Mayhem" marketing campaign
J.D. Power and Associates has provided carrier level benchmarks of overall customer satisfaction with homeowners insurance for more than a decade. In 2008, the company launched the Property Claims Satisfaction Study, which focuses specifically on the key drivers of satisfaction with the property claims experience--the ultimate moment of truth for any insurance customer. This study measures insurer performance throughout the entire homeowner's claims experience.
Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM--Wave 2 released today.
Forty percent of consumers who file a life insurance claims indicate
that they are considering switching insurance providers or their
insurance contract with their current provider, according to the J.D.
Power Asia Pacific 2012 Japan Life Insurance Claim Customer Satisfaction
While the main sales channel for life insurance in Japan remains direct sales by insurance companies, a growing percentage of consumers are using agencies to buy their life insurance, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance Contract Customer Satisfaction StudySM.
Despite a record number of catastrophic storms and some of the largest payouts ever in the U.S. property insurance industry in 2011, overall customer satisfaction with the property claims experience has significantly increased from last year, according to the J.D. Power and Associates 2012 U.S. Property Claims Satisfaction StudySM released today.
Among customers for which two years or more have passed since the purchase of life insurance, policy cancellation intent differs according to differences in understanding of policy details at the time of purchase, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance After Contract Customer Satisfaction StudySM released today.
As drivers hit the highways for weekend excursions and road trips, many will lose their basic sense of life's priorities and drive aggressively. Whether it's the false sense of control and power that being behind the wheel gives them, or the feeling of anonymity for their actions, aggressive drivers overlook the immediate safety and well-being of themselves, their passengers, and the human life in the vehicles around them.
Ever tried to eat a burger while driving? What about trying to separate your two fighting kids in the back seat? Ever reached down to pick up a CD that fell on the floor while driving? These are just a few of the most common driver distractions.
Aggressive drivers - unfortunately they have become an accepted part of driving today. While we can't do much about the behavior of others, we can always drive with control and can learn how to best react when faced with an aggressive driver. Have you considered taking a course in defensive driving? Defensive driving courses can teach you collision prevention techniques, general defensive driving skills and tips on avoiding road rage.
It's a new year, and with that comes new resolutions. For most people, these resolutions will include at least something related to financial planning. But do your resolutions include covering yourself and your family with affordable term life insurance? If you don't have a policy already, or even if you already do, it is important to review your life insurance needs.
1. Be informed about your policy
Know what your insurance deductible is so you're prepared for any out-of-pocket expenses you may incur. Find out if your insurance policy covers common expenses, such as fees to rent a car while your vehicle is being repaired and towing charges.
As we all know, there are many factors that influence our auto insurance costs, including the cars that we drive, the places we live, and our genders, ages and driving records. When it comes to the car we drive, a major consideration for insurers is whether that car is frequently stolen. If your car is on the list of most stolen vehicles, most insurance companies will charge you a higher rate to insure it.