Owner satisfaction with their new vehicle's appeal increases in 2013, particularly in the categories of engine/ transmission and fuel economy, according to the J.D. Power Asia Pacific 2013 Japan Automotive Performance, Execution and Layout (APEAL) StudySM released today.
Vehicle owners who are highly satisfied with the tires equipped on their new vehicles are likely to repurchase the same brand when replacing their tires, according to the J.D. Power Asia Pacific 2013 China New Vehicle Tire Satisfaction Index (NVTSI) StudySM released today.
UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the J.D. Power 2013 Vision Plan Satisfaction ReportSM released today.
With an increased percentage of owners in Japan taking their vehicles to dealerships for service, the ability to get an appointment at owners' desired time and day has a significant impact on overall satisfaction, according to the J.D. Power Asia Pacific 2013 Japan Customer Service Index (CSI) StudySM released today.
For a third consecutive year, Riverbed Technology has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Riverbed for delivering "An Outstanding Customer Service Experience" to customers globally.
Investors in Canada are conducting more trades and increasing the amount of their investments as overall satisfaction with discount brokerage firms improves, according to the J.D. Power 2013 Canadian Discount Brokerage Investor Satisfaction StudySM released today.
Luxury automakers in India are not doing enough to during the sales experience to significantly differentiate themselves from the mass-market automakers, according to the J.D. Power Asia Pacific 2013 India Sales Satisfaction Index (SSI) StudySM released today.
The new-vehicle sales pace in September has slowed slightly from its sprint in recent months, as volume is impacted by fewer selling days and the absence of Labor Day from September tallies, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive
Lower monthly bills and better communication from utility companies are helping lift customer satisfaction with their natural gas provider, according to the J.D. Power 2013 Gas Utility Residential Customer Satisfaction StudySM released today
Intention to take a test drive and to purchase a particular vehicle are higher when vehicle manufacturers provide a satisfying website experience for new-vehicle shoppers in China, according to the J.D. Power Asia Pacific 2013 China Brand Website Evaluation StudySM (BWES) released today.
Among new-vehicle buyers who use the Internet in the automotive shopping process, one-half are open to any brand when they initially begin to shop, and more than one-half of Gen Y buyers are open to consider any brand that meets their needs, according to the J.D. Power 2013 New Autoshopper StudySM released today.
For a fourth consecutive year, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally. This is the seventh time Cisco has achieved certification.
Small businesses most value having an agent or broker who completely understands their individual business and provides guidance in assessing and managing their risk. The highest-ranked insurers deliver on both of these metrics for 60 percent of their customers, compared with the lowest-ranked insurers at 33 percent, according to the J.D. Power 2013 U.S. Small Business Commercial Insurance StudySM released today.
Customers in Indonesia are increasingly seeking a quick service experience--from the time they bring their vehicle in for service to the actual service time and to the payment and pick-up process--according to the J.D. Power Asia Pacific 2013 Indonesia Customer Service Index (CSI) StudySM released today.
While overall customer satisfaction with the new-vehicle sales process in Malaysia improves in 2013, the gap in satisfaction between domestic and import auto manufacturers has widened, according to the J.D. Power Asia Pacific 2013 Malaysia Sales Satisfaction Index (SSI) StudySM released today.