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J.D. Power & Associates' researchers, analysts, statisticians, and experts in consumer behavior and demographic trends have created a variety of content including white papers, special reports, webcasts, and more that provide added value to clients, prospects, marketing and advertising agencies, and those in the educational sector.

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  1. 2013 Property Claims Satisfaction Study

    Following two of the worst years of natural catastrophic event property claim settlements in  the history in the United States, overall customer satisfaction with the property claims experience remains high, according to the J.D. Power and Associates 2013 Property Claims Satisfaction StudySM released today.

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  2. 2013 U.S. Auto Claims Satisfaction Study--Wave 1

    As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increases in the fourth quarter of 2012, compared with the fourth quarter of 2011, according to the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction StudySM--Wave 1 released today.

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  3. Japan Auto Insurance Shopping Satisfaction Study and 2012 Japan Auto Insurance Satisfaction Study

    Although price has the greatest influence on customer satisfaction at the time of purchase of a new insurance policy, price alone does not promote long-term customer loyalty, according to the J.D. Power Asia Pacific 2012 Japan Auto Insurance Shopping Satisfaction StudySM and the 2012 Japan Auto Insurance Satisfaction Study,SM both released today.

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  4. 2012 Japan Auto Insurance Claims Satisfaction Study

    Knowing who to contact at the insurance company to file an auto accident claim, and being able to quickly reach them, is vital to high overall customer satisfaction, according to the J.D. Power Asia Pacific 2012 Japan Auto Insurance Claims Satisfaction StudySM released today.

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  5. 2012 Canadian Home Insurance Study

    Recent severe weather and environmental events, such as Hurricane Sandy and the earthquakes in British Columbia highlight that many Canadian insurance customers lack catastrophic loss coverage, according to the J.D. Power and Associates 2012 Canadian Home Insurance StudySM released today.

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  6. 2012 U.S. National Homeowners Insurance Study Results

    Customer satisfaction with homeowners insurance has risen to an historic high, according to the recently released J.D. Power and Associates 2012 U.S. National Homeowners Insurance Study.SM

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  7. 2012 U.S. National Homeowners Insurance Study

    Satisfaction improves among customers who bundle other policies with their homeowners policy, contributing to higher overall customer satisfaction with homeowner insurance companies, according to the J.D. Power and Associates 2012 U.S. National Homeowners Insurance StudySM released today.

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  8. 2012 Canadian Auto Insurance Satisfaction Study Results

    The level of satisfaction customers in Canada have with their primary auto insurer is trending upward across the nation, according to the recently released J.D. Power and Associates 2012 Canadian Auto Insurance Satisfaction Study.SM

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  9. 2012 Canadian Auto Insurance Satisfaction Study

    As fewer customers indicate premium rate increases and more enticing policy offerings become available to policyholders, satisfaction with Canadian auto insurance carriers improves across all regions, according to the J.D. Power and Associates 2012 Canadian Auto Insurance Satisfaction StudySM released today.

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  10. Appealing a Health Insurance Claim Denial

    The two important rules to remember when appealing a health insurance claim denial are: (1) Document everything in writing, and (2) keep all documents in a secure, central place.

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  11. Factors to Consider When Insuring a Home

    Insurance is a necessary cost of home ownership. Follow these tips to increase your cost savings...

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  12. Tips for Health Insurance Open Enrollment

    Although most people hate doing it, it's a good idea to go over your health insurance options during open enrollment season (usually October/November), to ensure that you have the best insurance plan for your current and future needs.

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  13. Understanding Insurance Codes

    Your medical bills and your Explanation of Benefits (EOB) will usually contain codes that stand for the services received and the benefits paid by your carrier. It's a good idea to know these codes so that you can easily verify that you have received the treatment listed on your bills and EOB.

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  14. 5 Steps to Lowering Your Insurance Rates

    The following are a few ways to lower rates on all of your insurance policies, such as health, auto, life, and homeowners, among others...

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  15. Finding the Best Health Insurance Deals

    Many Americans buy their health insurance through their employers, but others have to find, and pay for, their own insurance. Here are some tips on how to get the best coverage at the best price.

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