Wireless Traditional Mobile Phone Satisfaction Study

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Digital Single-Lens Reflex Camera Online Buyer Study

J.D. Power and Associates Reports:
Online DSLR Camera Buyers Are Most Satisfied with Picture Quality,
While Camera Durability and Shutter Speed/Lag Time Provide Opportunities for Brand Differentiation

Nikon Pro Series Ranks Highest in Online Buyer Satisfaction with DSLR Cameras

WESTLAKE VILLAGE, Calif.: 19 July 2011 -- Owners of DSLR cameras indicate they are highly satisfied with the picture quality of their cameras, but are notably less satisfied with durability and shutter speed/lag time...

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2011 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies

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2010 Wireless Phone Satisfaction Study Volume 1

It's been nearly 50 years since the Yellow Pages® first urged phone customers to "Let your fingers do the walking." Back then, it was just an ad slogan, and the message wasn't meant to be taken literally. Nowadays, however, thanks to touch-screen technology, wireless phone users can "let their fingers do the walking." They can easily shop online, send e-mails and texts, and share multimedia files and pictures with friends and family-all with the flick of a finger. The technology has proven so popular that customers who own traditional mobile phones-as opposed to feature-rich "smartphones"- are increasingly moving to models that offer touch screens.

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2009 Residential Television Service Satisfaction Study

As any dedicated TV show fan will tell you, there's nothing more frustrating than waiting patiently for an entire week for the next episode of your favorite program to air, settling into the couch or your favorite chair, yummy snack and a drink by your side, grabbing the remote, flipping on the TV with great anticipation, only to see.nothing. Alarmed-and quickly running out of time before the show starts-you run through your TV emergency checklist. First, you make sure the TV is on the right channel. Check. You make sure the VCR or DVR isn't interfering in some way. Check. You make sure the cable or satellite box is plugged in. Check. You check all equipment, cords and connections. Everything seems to be in order. For a brief moment, you wonder if you paid the cable or satellite bill last month. A quick check of your bank records shows that yes, indeed, you did pay. Sadly, you come to the realization that you have fallen victim to the dreaded service outage.

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2009 Wireless Consumer Smartphone and Traditional Mobile Phone Satisfaction

There's no denying that cell phones-either in traditional handset or feature-rich smartphone form-have, for the vast majority of Americans, become part of daily life. In many cases, cell phones have replaced traditional landline phones. And while some people rarely use their cell phone and simply keep one on hand in case of an emergency, others use them more frequently to stay connected with family or friends. For the casual user, a traditional mobile phone will more than likely suit their needs. Others, however, depend heavily on their cell phones and require technically advanced features such as e-mail and Web-browsing capability. For this group, a smartphone is the appropriate choice.

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2009 Wireless Phone Satisfaction Study Volume 2

Earlier this year, we reported on customer satisfaction with both traditional mobile phones as well as the more feature-rich "smartphones," which offer additional capabilities such as e-mail and Web browsing. At the time, customer satisfaction among smartphone users was on the rise, while satisfaction was holding steady among traditional handset users. More recently, J.D. Power and Associates research suggests that while customer satisfaction among smartphone users continues to increase, satisfaction among users of traditional mobile phones has cooled a bit.

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