Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence for a ninth consecutive year under the J.D. Power and Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by the Bank of America Merrill Lynch Retirement Contact Centers' call center operations to provide "An Outstanding Customer Service Experience."
Three builders of new, single-family homes--Coventry Homes Inc., Dolce Vita Homes and Landmark Legacy Homes Inc.--have each been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction StudySM released today.
Overall satisfaction is higher among light-duty truck owners who receive sales calls from dealer sales representatives at least once a month, according to the J.D. Power Asia Pacific 2012 Japan Light-Duty Truck Ownership Satisfaction StudySM released today.
Recent investments made by automakers and dealers in improving the customer service experience are paying off in terms of more highly satisfied and loyal service customers, according to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) StudySM released today.
Miele again ranks highest in customer satisfaction with upright vacuums and also ranks highest in satisfaction with canister vacuums, a newly created segment for 2013, according to the J.D. Power and Associates 2013 Vacuum Customer Experience Benchmark StudySM released today
Amid a reduction in local and customer-focused activities, overall customer satisfaction declines among business gas utility customers, according to the J.D. Power and Associates 2013 Gas Utility Business Customer Satisfaction StudySM released today.
J.D. Power Asia Pacific announces the launch of its new website that offers insights on the automotive market in India.
The introduction of health insurance exchanges is generating interest among health plan members who purchase insurance directly, as well as those who have high deductibles and/or lower levels of overall satisfaction, according to the J.D. Power and Associates 2013 Member Health Plan StudySM released today.
Wireless customers who experience faster and more consistent network
speeds spend considerably more on their wireless service plans,
according to the J.D. Power and Associates 2013 U.S. Wireless Network
Quality Performance StudySM--Volume 1 released today.
Club memberships, while not necessarily creating more loyal customers, positively impact overall customer satisfaction, according to the J.D. Power and Associates 2013 Sporting Goods Retailer Satisfaction ReportSM released today.
Owner satisfaction decreases when vehicle downtime occurs due to a shortage of parts during after-sales maintenance and repair service, according to the J.D. Power Asia Pacific 2012 Japan Heavy-Duty Truck Ownership Satisfaction Study,SM released today.
The new-vehicle retail selling rate in February remains above 12 million units--stronger than it was a year ago--as the auto industry recovery continues, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
Overall, state governments and electric utilities provided more effective responsiveness and handling of the 2012 Hurricane Sandy emergency than did local and federal governments, according to the J.D. Power and Associates 2013 Hurricane Sandy Responsiveness StudySM released today.
Satisfaction with their purchase experience is higher among wireless
customers who own a 4G-enabled device than among those who own a less
technologically advanced device, according to the J.D. Power and
Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1, both released today.
Businesses can no longer adopt a trial-and-error approach to social
media as all-new research finds a link between social media and business
metrics such as consumers' likelihood to purchase or interact with
companies through leading social channels, according to the J.D. Power
and Associates 2013 Social Media Benchmark Study,SM released today.