Today's consumers are more mobile and expect all website content to be available on their mobile devices. Automakers and third-party websites are trying to meet that demand by offering rich content on mobile devices similar to that on desktop sites, according to the J.D. Power 2013 Automotive Mobile Site Study.SM
For new-vehicle shoppers in Mexico, reliability/durability and purchase price are the top priorities, while high auto insurance costs and ongoing increases in fuel prices in relation to their overall income remain major concerns, according to the J.D. Power 2013 Mexico Vehicle Ownership Satisfaction StudySM (VOSS).
Vehicle owners in Japan expect the tires that come with their new vehicle to be perfect, as even a single problem with their factory-equipped tires has a significant negative impact on their satisfaction, according to the J.D. Power Asia Pacific 2013 Japan Original Equipment Tire Customer Satisfaction Index (OE-TSI) StudySM released today.
The credit card desktop website has become the primary channel for customers to conduct their credit card activities. Not only is this a cost-effective communication channel, but it also may be considered the de facto customer relationship manager, according to the J.D. Power 2013 Credit Card Website Evaluation StudySM released today.
Canon ranks highest in customer satisfaction with multi-functional inkjet printers, performing particularly well in reliability, according to the J.D. Power 2013 Multi-Functional Inkjet Printer Satisfaction ReportSMreleased today.
New-vehicle buyers in Indonesia are increasingly using the Internet to find information about the makes and models they are considering for purchase before heading to the dealership, according to the J.D. Power Asia Pacific 2013 Indonesia Sales Satisfaction Index (SSI) StudySM released today.
Although mail-order pharmacies once held a customer satisfaction advantage over brick and mortar pharmacies mainly due to perceived cost competitiveness, satisfaction with brick and mortar pharmacies continues to increase at a faster pace, according to the J.D. Power 2013 U.S. Pharmacy StudySM released today.
Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter customers as their insurance needs grow due to life or circumstance changes--such as having a family or purchasing a home or additional car--according to the J.D. Power 2013 U.S. Household Insurance and Bundling StudySM released today.
The criteria used by new-vehicle buyers in their shopping process have become strikingly different among the various regions of India, according to the J.D. Power Asia Pacific 2013 India Escaped Shopper StudySM (ESS) released today.
Customers in Taiwan expect to receive an initial estimate of the service charges when they drop off their vehicle for service and an explanation of the charges after the service is completed, according to the J.D. Power Asia Pacific 2013 Taiwan Customer Service Index (CSI) Study SM released today.
Overall satisfaction declines 10 points among small business banking customers, with the largest declines in fees and problem resolution, according to the J.D. Power 2013 Canadian Small Business Banking Satisfaction StudySM released today.
Rate increases are driving more customers to obtain competitive price quotes, while satisfaction with the purchase experience is trending downward among new-buyer customers due to lower price satisfaction among new buyers, according to the J.D. Power 2014 U.S. Insurance Shopping Study--Wave 1SM released today.
When customers upgrade their basic Internet service as their need for bandwidth increases, levels of both overall satisfaction and customer loyalty increase, according to the J.D. Power 2013 U.S. Residential Internet Service Provider Satisfaction StudySM released today.
Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power 2013 U.S. Residential Telephone Service Provider Satisfaction StudySM released today.
Not only is loss of signal the most frequently mentioned service outage, but it also has the greatest negative impact on customer satisfaction and future loyalty, according to the J.D. Power 2013 U.S. Residential Television Service Provider Satisfaction StudySM released today.