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2013 Insurance Website Evaluation Study (IWES)
Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to the J.D. Power & Associates 2013 Insurance Website Evaluation StudySM (IWES) released today.
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2013 Canadian Dealer Financing Satisfaction Study
Canadian automotive dealer satisfaction with finance providers improves significantly in 2013, not only surpassing the pre-financial crisis level, but also setting a record across all four finance segments, according to the J.D. Power & Associates 2013 Canadian Dealer Financing Satisfaction StudySM released today.
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2013 North America Airline Satisfaction Study
Airline satisfaction has improved to its highest level since 2006, driven by gains made among traditional carriers, according to the J.D. Power & Associates 2013 North America Airline Satisfaction StudySM released today.
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2013 Canadian Wireless Total Ownership Experience Study
For the first time, satisfaction is notably higher among wireless customers who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today.
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2013 U.S. Full Service Investor Satisfaction Study
As markets continue to rise, overall investor satisfaction with full service investment firms continues to increase for the second consecutive year, heavily influenced by the type of relationship that investors have with their advisor, according to the J.D. Power & Associates 2013 U.S. Full Service Investor Satisfaction StudySM released today.
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2013 Canadian Auto Insurance Satisfaction Study
Mainstream adoption of technology is having a major impact on the way auto insurance customers in Canada interact with their insurance provider, according to the J.D. Power & Associates 2013 Canadian Auto Insurance Satisfaction StudySM released today.
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2013 U.S. Insurance Shopping Study
While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a six-year high, according to the J.D. Power and Associates 2013 U.S. Insurance Shopping StudySM released today
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2013 Physician Manufacturer Experience Study--Oncology
Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as the leading influence on their relationship with biopharmaceutical companies, according to the J.D. Power and Associates 2013 Physician Manufacturer Experience Study--OncologySM released today.
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2013 U.S. Automotive Emerging Technologies Study
Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural language voice activation and a variety of infotainment features for their next vehicle, according to the J.D. Power and Associates 2013 U.S. Automotive Emerging Technologies StudySM released today.
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2013 U.S. Tablet Satisfaction Study--Volume 1
As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction StudySM--Volume 1 released today.
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April 2013 Automotive Forecasting
The new-vehicle retail sales pace in April remains in a healthy holding pattern as buyers continue to replace aging vehicles, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive
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2013 Auto Claims Satisfaction Study
Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired, according to the J.D. Power and Associates 2013 Auto Claims Satisfaction StudySM--Wave 2 released today.
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2013 U.S. Retail Banking Satisfaction Study
Overall customer satisfaction with retail banks improves significantly from 2012, largely a result of improvements made by big banks, according to the J.D. Power and Associates 2013 U.S. Retail Banking Satisfaction StudySM released today
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2013 Australia Wireless Network Quality Study
As the wireless services industry grows increasingly competitive and 4G service becomes more prevalent, the gap in network quality performance between the highest- and lowest-ranked carriers has narrowed compared with 2012, according to the J.D. Power and Associates 2013 Australia Wireless Network Quality StudySM released today.
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2013 U.S. Interior Paint Satisfaction Study
Application drives customer satisfaction with paint brands, while availability and courtesy of staff drives customer satisfaction with paint retailers, according to the J.D. Power and Associates 2013 U.S. Interior Paint Satisfaction StudySM released today.