Companies that exceed their customers' expectations know that outstanding customer service doesn't just happen; it's carefully planned. J.D. Power, in conjunction with FORTUNE Custom Publishing, today recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics--their customers.
Overall satisfaction among homeowners who filed a property claim improves for the second consecutive year, according to the J.D. Power 2014 Property Claims Satisfaction StudySM released today.
The use of long-term loans and leasing for new-vehicle retail sales is on pace to reach record levels in February, according to an analysis by J.D. Power.
Retail light-vehicle sales in February are showing signs of improvement from January and the first week of this month, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive.
Dealer relationships and trust of salespersons are the top reasons commercial fleet owners purchase a particular light-duty truck, according to the J.D. Power Asia Pacific 2013 Japan Light-Duty Truck Ownership Satisfaction StudySM released today
Improvements in the perceived value for the price paid for devices, as well as exceeding customer expectations in pricing and promotional offerings, contribute to an increase in customer satisfaction among wireless customers who complete a sales transaction via non-carrier-owned retail outlets, according to the J.D. Power 2014 Wireless Purchase Experience Full-Service StudySM--Volume 1 and the J.D. Power 2014 Wireless Purchase Experience Non-Contract StudySM--Volume 1, both released today
Improved proactive communication using such direct and electronic channels as text messages, email notifications and blogs is helping electric utility providers improve satisfaction among their business customers, according to the J.D. Power 2014 Electric Utility Business Customer Satisfaction StudySM released today.
When wireless customers are not able to have their service inquiry resolved on the first contact, thus having to re-contact their carrier and spend additional time on the phone, customer satisfaction declines, according to the J.D. Power 2014 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the J.D. Power 2014 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1, both released today.
Among fleet owners, overall satisfaction with heavy-duty truck manufacturers and their respective authorized truck dealers decreases slightly, according to the J.D. Power Asia Pacific 2013 Japan Heavy-Duty Truck Ownership Satisfaction StudySMreleased today.
Brocade (Nasdaq: BRCD) has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Brocade for delivering "An Outstanding Customer Service Experience" to customers globally.
Automotive manufacturers (OEMs) are increasingly deploying websites with responsive design technology--more than 20 percent of auto manufacturer websites have implemented this technology--enabling new-vehicle shoppers to view the same website content across a variety of devices and screen sizes, according to the J.D. Power 2014 Manufacturer Website Evaluation StudySM (MWES)--Winter (formerly MWES-Wave 1) released today.
Despite popular sentiment that consumers 25 years old and younger are really not interested in buying a vehicle, this group of consumers has represented a steadily increasing proportion of total retail automotive sales since 2009, and those young drivers who purchase a new vehicle are enthusiastic about ownership, according to the recently released J.D. Power 2014 U.S. Automotive Media and Marketing ReportSM --Winter.
Demand for new vehicles remains strong and sales growth continues, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive.
Following three consecutive years of improvement, hotel guest satisfaction in Japan decreases in 2013, due partially to an increase in room charges, according to the J.D. Power Asia Pacific 2013 Japan Hotel Guest Satisfaction Index StudySM released today.