Customer satisfaction with their property insurance claims experience improves due to insurers providing accurate timelines of the claims process length and helping claimants avoid settlement negotiations, according to the J.D. Power 2014 Property Claims Satisfaction StudySM--Wave 2 released today.
According to the just-published J.D. Power 2013 U.S. Household Insurance and Bundling Study,SM nearly half of home and apartment renters in the United States are uninsured--even though customer satisfaction with insurers is higher among renters than among homeowners.
Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter customers as their insurance needs grow due to life or circumstance changes--such as having a family or purchasing a home or additional car--according to the J.D. Power 2013 U.S. Household Insurance and Bundling StudySM released today.
Rate increases are driving more customers to obtain competitive price quotes, while satisfaction with the purchase experience is trending downward among new-buyer customers due to lower price satisfaction among new buyers, according to the J.D. Power 2014 U.S. Insurance Shopping Study--Wave 1SM released today.
Small businesses most value having an agent or broker who completely understands their individual business and provides guidance in assessing and managing their risk. The highest-ranked insurers deliver on both of these metrics for 60 percent of their customers, compared with the lowest-ranked insurers at 33 percent, according to the J.D. Power 2013 U.S. Small Business Commercial Insurance StudySM released today.
Overall satisfaction with the property claims experience remains stable through the second quarter of 2013, according to the just released J.D. Power 2014 Property Claims Satisfaction StudySM--Wave 1. This is despite the fact that customer satisfaction with the handling of property claims specifically related to Superstorm Sandy declines slightly in this study.
Although customer satisfaction with the handling of Superstorm Sandy property claims declines substantially, overall satisfaction with the property claims experience remains stable, according to the J.D. Power 2014 Property Claims Satisfaction StudySM--Wave 1 released today.
Overall customer satisfaction with Canadian home insurance companies declines slightly in 2013, compared with 2012, according to the just-published J.D. Power 2013 Canadian Home Insurance Study.SM
Overall customer satisfaction with Canadian home insurance companies declines substantially as premiums increase and claims service levels deteriorate across all regions, according to the J.D. Power 2013 Canadian Home Insurance StudySM released today.
How well auto insurance providers handle claims may make or break the relationship with their customers, according to the J.D. Power 2013 Canadian Auto Claims Satisfaction StudySM released today.
Customer satisfaction with insurance company call centers greatly influences insurance policy renewal intentions, according to the J.D. Power Asia Pacific 2013 Japan Auto Insurance Claims Satisfaction Study,SM released today.
Satisfaction with the auto claims experience held steady in the second quarter of 2013, compared with the first quarter. Small improvements in satisfaction with repairable claims were offset by significant declines in satisfaction among total loss-claimants, according to the J.D. Power 2013 Auto Claims Satisfaction StudySM--Wave 3 released today.
As auto insurance companies implement newly introduced rate schemes, providing customers with explanations of new premiums may play a key role in future customer loyalty, according to the J.D. Power Asia Pacific 2013 Japan Auto Insurance Shopping Satisfaction StudySM and the 2013 Japan Auto Insurance Satisfaction Study,SM both released today.
Rising premiums and less attractive policy offerings are driving customer satisfaction with auto insurance companies downward.
Driven by lower satisfaction with price and policy offerings, overall customer satisfaction with auto insurance companies declines in 2013 from an all-time high in 2012, but remains comparatively high relative to the previous decade, according to the J.D. Power 2013 U.S. Auto Insurance StudySMreleased today.