Search
Resource library
Featured Content
Search Criteria
-
Finding the Best Health Insurance Deals
Many Americans buy their health insurance through their employers, but others have to find, and pay for, their own insurance. Here are some tips on how to get the best coverage at the best price.
-
Switching Health Insurance Providers
You will probably have to switch health insurance providers at least once in your life, and perhaps more often than that due to relocation to another state, becoming self-employed, losing parental dependency, losing your spouse's coverage, or for many other reasons.
-
2012 U.S. Auto Claims Satisfaction Study?Wave 3 Results
Satisfaction with the auto insurance claims experience is rising, according to a study recently released by J.D. Power and Associates.
-
2012 U.S. Auto Claims Satisfaction Study - Wave 3
Customer satisfaction with the auto claims experience has returned to levels similar to those in the second half of 2011, after a notable decrease in the first quarter of 2012, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM-Wave 3 released today.
-
2012 U.S. Auto Insurance Study
Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies has reached an all-time high, according to the J.D. Power and Associates 2012 U.S. Auto Insurance StudySM released today.
-
2012 U.S. Auto Insurance Study Results
Auto insurance companies appear to be responding to consumer demand for convenience and more specialized policies, according to the J.D. Power and Associates 2012 U.S. Auto Insurance Study.
-
2012 Insurance Website Evaluation Study Results
The information found on an auto insurance company's website is gaining value as a marketing tool, according to the J.D. Power and Associates 2012 Insurance Website Evaluation Study.
-
2012 Insurance Website Evaluation Study
As more than one-third (34%) of auto insurance shoppers prefer to buy their policy online, the experience shoppers have on an insurance company's website impacts their likelihood to shop and recommend the insurer, according to the J.D. Power and Associates 2012 Insurance Website Evaluation StudySM released today.
-
Guardian Retirement Solutions - Call Center Certification Program
The Guardian Insurance & Annuity Company, Inc. (GIAC), a wholly owned subsidiary of The Guardian Life Insurance Company of America (Guardian), has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Guardian's service call center operations to provide "An Outstanding Customer Service Experience."
-
2012 U.S. Insurance Shopping Study Results
Consumers appear to have made a remarkable change of attitude when it comes to shopping for auto insurance.
-
2012 U.S. Insurance Shopping Study
The auto insurance shopping rate has reached the lowest point in the past five years, with only 25 percent of insurance customers indicating they shopped for a new insurer in the past 12 months, down eight percentage points from 2011, according to the J.D. Power and Associates 2012 U.S. Insurance Shopping StudySM released today
-
2011 Property Claims Satisfaction Study Management Discussion
?J.D. Power and Associates has measured overall customer satisfaction with auto and homeowners insurance for more than a decade. In 2008, the company launched the Property Claims Satisfaction Study, which focuses specifically on the key drivers of satisfaction with the claims experience--the ultimate moment of truth for any insurance customer. The Property Claims Satisfaction Study measures insurer performance throughout the entire claims experience, from first notice of loss (FNOL) through the repair of the home.
-
2011 Auto Claims Satisfaction Study Management Discussion
?This management discussion, based on findings of the 2011 Auto Claims Satisfaction Study, will explore total loss claims and provide insurers with key insights for delivering a satisfying experience, specifically addressing three primary needs throughout the claims process.
-
2011 Insurance Shopping Study Management Discussion
When Did Personal Auto Insurance Become a Laughing Matter? A case study examining the impact of the Allstate "Mayhem" marketing campaign
-
2012 Property Claims Satisfaction Study Management Discussion
J.D. Power and Associates has provided carrier level benchmarks of overall customer satisfaction with homeowners insurance for more than a decade. In 2008, the company launched the Property Claims Satisfaction Study, which focuses specifically on the key drivers of satisfaction with the property claims experience--the ultimate moment of truth for any insurance customer. This study measures insurer performance throughout the entire homeowner's claims experience.