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2013 U.S. Financial Advisor Satisfaction Study
As investor confidence grows and perceptions of wealth management firms improves, so do advisor perceptions of their firm--particularly among independent advisors--according to the J.D. Power and Associates 2013 U.S. Financial Advisor Satisfaction StudySM released today.
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2013 Utility Website Evaluation Study
An increasing number of customers are using their mobile device to access their utility's website, which is a less satisfying experience than their experience on a desktop computer, according to the J.D. Power and Associates 2013 Utility Website Evaluation StudySM (UWES) released today.
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2013 U.S. Kitchen Cabinet Satisfaction Study
While the ordering and delivery process has consistently been a leading driver of customer satisfaction with the overall cabinet experience, operational performance has increased in importance in 2013 to become equally impactful in satisfying customers, according to the J.D. Power and Associates 2013 U.S. Kitchen Cabinet Satisfaction StudySM released today.
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2013 Specialty Coffee Retailer Satisfaction Report
For a second consecutive year, friendly and knowledgeable staff continues to be the key driver to achieve higher satisfaction among customers of specialty coffee retailers, according to the J.D. Power and Associates 2013 Specialty Coffee Retailer Satisfaction ReportSM released today.
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Distinguished Hospital Program - The Valley Hospital
The Valley Hospital has once again been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Programm.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience." This is the 10th consecutive year the hospital has been recognized for its inpatient services.
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2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study
Satisfaction with original equipment tires--those selected by the automaker and sold with new vehicles--continues to increase in India year over year, according to the J.D. Power Asia Pacific 2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) StudySM released today.
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Call Center Certification Program - Aetna One(R)
Aetna's Aetna One(R) Premier Health Concierge customer service model call center once again has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by Aetna's concierge service call center operations to provide "An Outstanding Customer Service Experience."
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2013 Property Claims Satisfaction Study
Following two of the worst years of natural catastrophic event property claim settlements in the history in the United States, overall customer satisfaction with the property claims experience remains high, according to the J.D. Power and Associates 2013 Property Claims Satisfaction StudySM released today.
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2013 U.S. Original Equipment Tire Customer Satisfaction Study
Satisfaction is declining among customers whose vehicles are equipped with run-flat or low-rolling resistance tires as part of automakers' efforts to improve fuel efficiency, according to the J.D. Power and Associates 2013 U.S. Original Equipment Tire Customer Satisfaction Study,SM released today.
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2013 Third-Party Automotive Website Evaluation Study
Third-party automotive websites have an opportunity to create loyal and outspoken advocates by providing a satisfying website experience, whether consumers are shopping for a new or used vehicle, according to the J.D. Power and Associates 2013 Third-Party Automotive Website Evaluation StudySM released today.
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Distinguished Hospital Program - Syosset Hospital
Syosset Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Experience."
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2012 Japan Hotel Guest Satisfaction Index Study
Overall satisfaction with hotels has increased year over year in Japan, driven primarily by improvements in satisfaction with factors such as guest rooms and the check-in/check-out process, according to the J.D. Power Asia Pacific 2012 Japan Hotel Guest Satisfaction Index StudySM released today.
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2013 U.S. Wireless Smartphone Satisfaction Study--Volume 1 and 2013 U.S. Wireless Traditional Mobile Phone Satisfaction Study--Volume 1
Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 1, both released today.
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March Automotive Forecast
New-vehicle sales remain strong in March, as both the light-vehicle retail selling rate and the total light-vehicle rate are consistent with February's performance at 12.1 million units and 15.3 million units, respectively, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
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Call Center Certification - Bank of America Merrill Lynch Retirement Services
Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence for a ninth consecutive year under the J.D. Power and Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by the Bank of America Merrill Lynch Retirement Contact Centers' call center operations to provide "An Outstanding Customer Service Experience."