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2013 Canadian Auto Insurance Satisfaction Study
Mainstream adoption of technology is having a major impact on the way auto insurance customers in Canada interact with their insurance provider, according to the J.D. Power & Associates 2013 Canadian Auto Insurance Satisfaction StudySM released today.
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2013 U.S. Insurance Shopping Study
While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a six-year high, according to the J.D. Power and Associates 2013 U.S. Insurance Shopping StudySM released today
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2013 Physician Manufacturer Experience Study--Oncology
Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as the leading influence on their relationship with biopharmaceutical companies, according to the J.D. Power and Associates 2013 Physician Manufacturer Experience Study--OncologySM released today.
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2013 U.S. Automotive Emerging Technologies Study
Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural language voice activation and a variety of infotainment features for their next vehicle, according to the J.D. Power and Associates 2013 U.S. Automotive Emerging Technologies StudySM released today.
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2013 U.S. Tablet Satisfaction Study--Volume 1
As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction StudySM--Volume 1 released today.
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April 2013 Automotive Forecasting
The new-vehicle retail sales pace in April remains in a healthy holding pattern as buyers continue to replace aging vehicles, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive
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2013 Auto Claims Satisfaction Study
Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired, according to the J.D. Power and Associates 2013 Auto Claims Satisfaction StudySM--Wave 2 released today.
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2013 U.S. Retail Banking Satisfaction Study
Overall customer satisfaction with retail banks improves significantly from 2012, largely a result of improvements made by big banks, according to the J.D. Power and Associates 2013 U.S. Retail Banking Satisfaction StudySM released today
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2013 Australia Wireless Network Quality Study
As the wireless services industry grows increasingly competitive and 4G service becomes more prevalent, the gap in network quality performance between the highest- and lowest-ranked carriers has narrowed compared with 2012, according to the J.D. Power and Associates 2013 Australia Wireless Network Quality StudySM released today.
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2013 U.S. Interior Paint Satisfaction Study
Application drives customer satisfaction with paint brands, while availability and courtesy of staff drives customer satisfaction with paint retailers, according to the J.D. Power and Associates 2013 U.S. Interior Paint Satisfaction StudySM released today.
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2013 Alberta Single-Family New-Home Builder Customer Satisfaction Study - Calgary
Three builders of new single-family homes--Brookfield Homes, Innovations by Jayman and Sterling Homes--have been recognized as J.D. Power Builders of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction StudySM released today.
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2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study
Jayman Modus Calgary has been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction to buyers of new, multi-family homes, according to the J.D. Power and Associates 2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study.SM
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2013 U.S. Financial Advisor Satisfaction Study
As investor confidence grows and perceptions of wealth management firms improves, so do advisor perceptions of their firm--particularly among independent advisors--according to the J.D. Power and Associates 2013 U.S. Financial Advisor Satisfaction StudySM released today.
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2013 Utility Website Evaluation Study
An increasing number of customers are using their mobile device to access their utility's website, which is a less satisfying experience than their experience on a desktop computer, according to the J.D. Power and Associates 2013 Utility Website Evaluation StudySM (UWES) released today.
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2013 U.S. Kitchen Cabinet Satisfaction Study
While the ordering and delivery process has consistently been a leading driver of customer satisfaction with the overall cabinet experience, operational performance has increased in importance in 2013 to become equally impactful in satisfying customers, according to the J.D. Power and Associates 2013 U.S. Kitchen Cabinet Satisfaction StudySM released today.