If you're buying a new dishwasher, the three general rules are: compare, compare, and compare. Years ago, dishwashers were considered a commodity. Today, however, there is a great deal of variation in terms of price, capabilities, convenience, and special features.
Prompt and courteous attention from a salesperson might be the most important way for retailers of household appliances to differentiate themselves from the competition, according to the recently released J.D. Power and Associates 2012 Appliance Retailer Satisfaction Study.SM
Two recent studies by J.D. Power and Associates indicate that the manufacturers of kitchen and laundry appliances that ranked highest in 2011 continue to rank highest in customer satisfaction again this year.
While customer satisfaction with appliances has declined slightly from 2011, some manufacturers have managed to differentiate their brands and increase customer satisfaction, regaining previously held high rank positions, according to the J.D. Power and Associates 2012 Laundry Appliance Satisfaction StudySM and the J.D. Power and Associates 2012 Kitchen Appliance Satisfaction StudySM released today.
Customer satisfaction with electric utility companies has declined slightly in the past year, according to the recently published J.D. Power and Associates 2012 Electric Utility Residential Customer Satisfaction Study.
Ordering and delivery are the most influential factors in the satisfaction of individuals who purchase kitchen cabinetry, according to the J.D. Power and Associates 2012 U.S. Kitchen Cabinet Satisfaction Study.