Satisfaction among customers who use mail-order pharmacies to fill their prescriptions has fallen significantly below customer satisfaction with brick and mortar pharmacies, according to the recently released J.D. Power and Associates 2012 U.S. Pharmacy Study.SM
Satisfaction among customers using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy StudySM released today.
Although many hospitals have recently focused on improving their equipment, facilities and amenities, one of the main findings of the recently released J.D. Power and Associates 2012 National Patient Experience StudySM is that patient satisfaction is mainly influenced by personal interaction with doctors, nurses and other staff.
In an era in when hospitals compete for patients by boasting the latest clinical technology, the most prestigious physicians and impressive amenities, patient satisfaction is most influenced by human factors, especially superior service-related communication skills between hospital staff and patients, according to the J.D. Power and Associates 2012 National Patient Experience StudySM released today.
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A pharmacist prepares medications, fills doctors' prescriptions, and counsels patients about the proper use of medications.