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2012 Initial Quality Study Video
David Sargent, vice president of global vehicle research at J.D. Power and Associates, discusses findings from the 2012 Initial Quality Study. The Initial Quality Study, now in its 26th year, serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership.
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2012 APEAL Study Video
David Sargent, vice president of global automotive at J.D. Power and Associates, discusses findings from the 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study. The APEAL Study examines how gratifying a new vehicle is to own and drive, based on owner evaluations of more than 80 vehicle attributes.
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2011 Residential Pay-to-View Study Overview Video
Watch a short video as Frank Perazzini of J.D. Power and Associates shares an overview of the 2011 Residential Pay-to-View Study and key findings.
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Your Questions Answered: Contact Center Assessment
Herb Williams-Dalgart, Senior Director of Contact Center Solutions at J.D. Power and Associates, responds to frequently asked questions about Contact Center Assessment.
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The Commercial Health Insurance Experience: Results of the 2012 Member Health Plan Study Podcast
Download a special podcast to learn about the topline findings on how people with commercial health insurance rate their health plan from our 2012 Member Health Plan Study.
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The Results Are In: Customer Ratings of Pharmacy Services Podcast Pt. IV
Which pharmacies achieve superior customer experiences? Download the final podcast in our series, and find out where satisfaction is highest according to our 2011 National Pharmacy Study.
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Your Questions Answered: Text Analytics
William Tuohig, Senior Director of Product Management at J.D. Power and Associates, responds to frequently asked questions about Text Analytics.
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Achieve High Member Satisfaction: Lessons Learned from Integrated Systems Podcast
Members of health plans within Integrated Delivery Systems report some of the highest levels of satisfaction. Download this podcast to understand the ways where integrated plans differ, and how they achieve favorable service quality ratings. The results demonstrate ways that any health plan can improve.
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Achieving Superior Customer Experiences Across Pharmacy Channels Podcast Pt. I
As a lead-up to release of J.D. Power's 2011 National Pharmacy Study on September 20th, first in a series of podcasts addresses what customers seek from mail-order pharmacy programs.
It's difficult for today's mail-order pharmacy programs to focus purchasers on anything but cost. Yet there are other crucial factors that together play an even more important role in driving high levels of customer satisfaction.
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Achieving Superior Customer Experiences Across Pharmacy Channels Podcast Pt. II
In preparation for the public release of results from the 2011 National Pharmacy Study on September 20th, we invite you to view our second in a series of podcasts. This installment focuses on the in-store experience, at brick-and-mortar pharmacies.
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Don't Tread Lightly: What Consumers Actually Say About OE Tires Webcast
It's critical for today's tire suppliers and automotive manufacturers to provide a high-satisfaction tire experience in order to secure brand-loyal customers, as satisfied customers are less likely to defect to other tire brands. This webcast features results from our 2012 Original Equipment Tire Customer Satisfaction Study, providing analysis of collected survey data from nearly 30,000 drivers.
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Make It or Break It: The 2 Technology Features Auto Suppliers Want to Understand Webcast
We've identified the two technology features that have the greatest impact on vehicle buyer consideration, and are critical for suppliers to get right. This webcast presentation, which features our automotive experts, explores vehicle buyer consideration around safety and connectivity features in new vehicles.
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Recalculating...What are people saying about your navigation system? Webcast
The most important thing consumers want and expect from their factory-installed navigation systems is quality. So, what navigation quality issues are consumers reporting most? What do they really want?
All this and more are answered in this webcast, during which automotive supplier expert, Andy Bernhard, takes you through some of the biggest quality issues consumers are reporting, based on our 2011 Navigation Usage and Satisfaction Study.
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The Changing Dynamics of Pharmacy Customer Satisfaction: Pre-Release of Key Findings Podcast Pt. III
J.D. Power and Associate's 2011 National Pharmacy Study released Monday, September 20th. Learn about the topline results from this year's study by downloading the third podcast in our series, comparing shifts in customer satisfaction across mail-order and brick-and-mortar channels.
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Your Questions Answered: Mystery Shopping
What types of information can your organization glean from implementing a mystery shopping program? Watch this short video to learn more.
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