Satisfaction rebounds for gas utility businesses from 2013 driven by increases in proactive communication, according to the J.D. Power 2014 Gas Utility Business Customer Satisfaction StudySM released today.
Shark ranks highest in customer satisfaction with canister and upright vacuums, according to the J.D. Power 2014 Vacuum Satisfaction StudySM released today.
While health insurance companies are introducing themselves to customers in new markets through new channels, 41 percent of existing health plan members feel they do not have enough coverage for routine visits, serious illness or injury, health and wellness programs, routine diagnostics and drug coverage. Concerns over not having enough health coverage negatively impacts overall satisfaction by 133 points, more than any other coverage-related issue, according to the J.D. Power 2014 Member Health Plan StudySM released.
The incidence of wireless network problems with data quality has declined, driven primarily by network upgrades and increased network capacity through an expansion of 4G service coverage, according to the J.D. Power 2014 U.S. Wireless Network Quality Performance StudySM--Volume 1 released today.
Companies that exceed their customers' expectations know that outstanding customer service doesn't just happen; it's carefully planned. J.D. Power, in conjunction with FORTUNE Custom Publishing, today recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics--their customers.
Overall satisfaction among homeowners who filed a property claim improves for the second consecutive year, according to the J.D. Power 2014 Property Claims Satisfaction StudySM released today.
The use of long-term loans and leasing for new-vehicle retail sales is on pace to reach record levels in February, according to an analysis by J.D. Power.
Retail light-vehicle sales in February are showing signs of improvement from January and the first week of this month, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive.
Dealer relationships and trust of salespersons are the top reasons commercial fleet owners purchase a particular light-duty truck, according to the J.D. Power Asia Pacific 2013 Japan Light-Duty Truck Ownership Satisfaction StudySM released today
Improvements in the perceived value for the price paid for devices, as well as exceeding customer expectations in pricing and promotional offerings, contribute to an increase in customer satisfaction among wireless customers who complete a sales transaction via non-carrier-owned retail outlets, according to the J.D. Power 2014 Wireless Purchase Experience Full-Service StudySM--Volume 1 and the J.D. Power 2014 Wireless Purchase Experience Non-Contract StudySM--Volume 1, both released today
Improved proactive communication using such direct and electronic channels as text messages, email notifications and blogs is helping electric utility providers improve satisfaction among their business customers, according to the J.D. Power 2014 Electric Utility Business Customer Satisfaction StudySM released today.
When wireless customers are not able to have their service inquiry resolved on the first contact, thus having to re-contact their carrier and spend additional time on the phone, customer satisfaction declines, according to the J.D. Power 2014 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the J.D. Power 2014 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1, both released today.
Among fleet owners, overall satisfaction with heavy-duty truck manufacturers and their respective authorized truck dealers decreases slightly, according to the J.D. Power Asia Pacific 2013 Japan Heavy-Duty Truck Ownership Satisfaction StudySMreleased today.
Brocade (Nasdaq: BRCD) has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Brocade for delivering "An Outstanding Customer Service Experience" to customers globally.