In order to improve the overall after-sales service experience among vehicle owners in Australia, service centres need to adapt to the changing needs and requirements of customers, according to the J.D. Power Asia Pacific 2013 Australia Customer Service Index (CSI) Study SM released today.
Initial new-vehicle quality in Thailand improves 28 percent in 2013, according to the J.D. Power Asia Pacific 2013 Thailand Initial Quality StudySM (IQS) released today
When it comes to the appeal of new vehicles, Chinese domestic auto brands have narrowed the gap with international brands to its slimmest level since 2003,according to the J.D. Power Asia Pacific 2013 China Automotive Performance, Execution and Layout (APEAL) StudySM released today.
New-vehicle buyers in India are more frequently choosing to purchase vehicles with fewer initial quality problems, according to the J.D. Power Asia Pacific 2013 India Initial Quality StudySM (IQS) released today.
Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction StudySM released today
U.S. consumers are expected to spend more than $30 billion on new vehicles in November, a historic high for the month, with light-vehicle retail sales on pace to exceed 1 million for the month, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive.
The gap in satisfaction scores between the highest- and lowest-performing mobile phone providers in Japan narrows considerably in 2013, according to the J.D. Power Asia Pacific 2013 Japan Mobile Phone Service Satisfaction StudySM released today.
Overall new-vehicle initial quality in Malaysia improves significantly for the fourth consecutive year, according to the J.D. Power Asia Pacific 2013 Malaysia Initial Quality StudySM (IQS) released today.
Sales satisfaction among new-vehicle buyers is 52 points higher when their salesperson uses a tablet device than when their salesperson does not use a tablet during the sales process (844 vs. 792, respectively, on a 1,000-point scale), according to the J.D. Power 2013 U.S. Sales Satisfaction Index (SSI) StudySM released today.
Customer satisfaction with their property insurance claims experience improves due to insurers providing accurate timelines of the claims process length and helping claimants avoid settlement negotiations, according to the J.D. Power 2014 Property Claims Satisfaction StudySM--Wave 2 released today.
The more useful a website is to appliance shoppers, the higher the likelihood they are to visit a physical store and consider additional purchases from the brand or retailer, according to the inaugural J.D. Power 2013 Appliance Shopper Website Evaluation StudySM released today.
Overall customer satisfaction with mortgage lenders reaches a seven-year high, with satisfaction among first-time home buyers improving considerably from 2012, according to the J.D. Power 2013 U.S. Primary Mortgage Origination Satisfaction StudySM released today.
Freeman has been recognized for call center operation customer service excellence for a fourth consecutive year under the J.D. Power Certified Call Center Program.SM The Certified Call Center Program distinction acknowledges a strong commitment by Freeman's Customer Support Center operations to provide "An Outstanding Customer Service Experience
Overall satisfaction with blood glucose meters among Medicare blood glucose meter users has declined a significant 18 points to 830 (on a 1,000-point scale) from 848 in 2012, while satisfaction among non-Medicare blood glucose meter users has only declined 7 points to 804 from 811 in 2012, according to the J.D. Power 2013 Blood Glucose Meter Satisfaction StudySM released today.
Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price are the least satisfied with their overall rental car experience, according to the J.D. Power 2013 North America Rental Car Satisfaction StudySM released today.