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2013 Initial Quality Study
The J.D. Power Initial Quality Study, which serves as the industry benchmark for new-vehicle quality, has been redesigned for 2013. The study has been enhanced to better measure the quality of today's vehicles, particularly problems related to new technologies and features now being offered. In addition, the study, now in its 27th year, allows for more detailed feedback from new-vehicle owners.
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2013 U.S. Self-Directed Investor Satisfaction Study
Overall investor satisfaction with self-directed investment firms decreases from 2012, as investment firms struggle to find the right method and frequency of communicating with investors, according to the J.D. Power & Associates 2013 U.S. Self-Directed Investor Satisfaction StudySM released today.
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2013 U.S. Business Wireline Satisfaction Study
Overall satisfaction with their telecommunications service provider is higher among business wireline customers who bundle their voice and data services, according to the J.D. Power 2013 U.S. Business Wireline Satisfaction StudySM released today.
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2013 Georgia Natural Gas Retailer Residential Customer Satisfaction Study
Georgia natural gas retailers are contacting their customers more frequently, increasing customer satisfaction with communication from their gas provider, according to the J.D. Power & Associates 2013 Georgia Natural Gas Retailer Residential Customer Satisfaction StudySM released today.
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2013 Windows and Patio Doors Satisfaction Study
Whether manufacturers have direct interactions with their customers or whether they depend on a dealer base, customers ultimately hold the brand responsible for their satisfaction, according to the J.D. Power & Associates 2013 Windows and Patio Doors Satisfaction StudySM released today.
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2013 Home Improvement Retailer Satisfaction Study
Customer satisfaction is highest among home improvement retailers that provide a knowledgeable and readily available staff to address customer needs, according to the J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction StudySM released today.
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2013 Japan Winter Tire Customer Satisfaction Index Study
While customer satisfaction with winter tires has decreased from 2012, the level of satisfaction with performance of winter tires on icy/snow-covered roads is higher than or equal to the level of satisfaction with performance on dry/wet roads, according to the J.D. Power Asia Pacific 2013 Japan Winter Tire Customer Satisfaction Index StudySMreleased today.
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2013 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study
One-in-five dealers in India expect to take a financial loss in 2013, more than double the number compared with 2012, and only 44 percent of dealers expect to make a profit for the 2012-2013 financial year, according to the J.D. Power Asia Pacific 2013 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) StudySM released today.
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2013 U.S. Business Wireless Service Satisfaction Study
Overall satisfaction in both the very small business segment and the small/medium size business segment is significantly higher in 2013, compared with 2012, according to the J.D. Power & Associates 2013 U.S. Business Wireless Service Satisfaction StudySM released today.
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EMD Serono - Certified Call Center Program
EMD Serono has been recognized for call center operation customer satisfaction excellence under the J.D. Power & Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by EMD Serono's service call center operations to provide "An Outstanding Customer Service Experience."
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2013 UK Vehicle Ownership Satisfaction Study
With new-vehicle sales expected to increase significantly in the coming years, British automakers, led by highest-ranked Jaguar, are making key inroads toward satisfying customers with the ownership experience, according to the J.D. Power & Associates/What Car? 2013 UK Vehicle Ownership Satisfaction StudySM (VOSS) released today.
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May 2013 Automotive Forecasting Release
Robust new-vehicle retail sales in May are the driving factor of returning total sales above the 15-million unit selling level for the month, according to a monthly sales forecast developed by J.D. Power & Associates' Power Information Network(R) (PIN) and LMC Automotive.
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2013 Insurance Website Evaluation Study (IWES)
Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to the J.D. Power & Associates 2013 Insurance Website Evaluation StudySM (IWES) released today.
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2013 Canadian Dealer Financing Satisfaction Study
Canadian automotive dealer satisfaction with finance providers improves significantly in 2013, not only surpassing the pre-financial crisis level, but also setting a record across all four finance segments, according to the J.D. Power & Associates 2013 Canadian Dealer Financing Satisfaction StudySM released today.
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2013 North America Airline Satisfaction Study
Airline satisfaction has improved to its highest level since 2006, driven by gains made among traditional carriers, according to the J.D. Power & Associates 2013 North America Airline Satisfaction StudySM released today.