Search
Resource library
Search Criteria
-
2013 Canadian Wireless Total Ownership Experience Study Results
For the first time, satisfaction with the purchase experience is higher among wireless customers in Canada who use their carrier's online self-service options than among those who use the traditional call centre service and in-store customer care options, according to the recently released J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience Study.SM
-
2013 Canadian Wireless Total Ownership Experience Study
For the first time, satisfaction is notably higher among wireless customers who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today.
-
2013 U.S. Tablet Satisfaction Study--Volume 1
As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction StudySM--Volume 1 released today.
-
2013 Australia Wireless Network Quality Study
As the wireless services industry grows increasingly competitive and 4G service becomes more prevalent, the gap in network quality performance between the highest- and lowest-ranked carriers has narrowed compared with 2012, according to the J.D. Power and Associates 2013 Australia Wireless Network Quality StudySM released today.
-
2013 U.S. Wireless Smartphone Satisfaction Study--Volume 1 and 2013 U.S. Wireless Traditional Mobile Phone Satisfaction Study--Volume 1
Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 1, both released today.
-
2013 U.S. Wireless Network Quality Performance Study--Volume 1 Results
Network speed is an important driver of customer satisfaction with their wireless carrier's performance. Moreover, customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans.
-
2013 U.S. Wireless Network Quality Performance Study - Vol. 1
Wireless customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans, according to the J.D. Power and Associates 2013 U.S. Wireless Network Quality Performance StudySM--Volume 1 released today.
-
2013 U.S. Wireless Full-Service and Non-Contract Purchase Experience Study--Volume 1 Results
Customer satisfaction with their wireless purchase experience is higher among those with a 4G-enabled device than among those with a less technologically advanced device, according to the recently released J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1.
-
2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1
Satisfaction with their purchase experience is higher among wireless customers who own a 4G-enabled device than among those who own a less technologically advanced device, according to the J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1, both released today.
-
2013 U.S. Wireless Customer Care Full-Service and Non-Contract Performance Study--Volume 1 Results
Customer satisfaction with their wireless carrier's customer care service is higher among those who subscribe to a mobile data-sharing plan than among customers who subscribe to more traditional service and data plans, according to the recently released J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1.
-
2013 U.S. Wireless Customer Care Full-Service Performance Study--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study--Volume 1
Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans1 than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1, both released today.
-
J.D. Power and Associates to Host Workshop on Digital Lifestyle Research At the 2013 Consumer Electronics Show
WESTLAKE VILLAGE, Calif.: 7 January 2013 -- J.D. Power and Associates will host its inaugural Smart Homes & Digital Consumers Workshop at the 2013 Consumer Electronics Show on January 9 at the Las Vegas Convention Center in Las Vegas, NV. This free, half-day workshop will focus on digital innovation, smart homes and evolving consumer technologies.
-
Mystery Shop Project Profile: Wireless Consulting
One of the largest wireless telecommunication carriers in the United States contracted with J.D. Power and Associates to enhance their visibility and drive to create a world-class customer experience throughout the retail channel. J.D. Power executed an extensive review of the client's retail processes, tools, systems, and reports.
-
2012 Digital Lifestyle Study Results
Digital lifestyle service packages--integrated packages of telecommunications, cable TV, Internet, home energy management, home security, and perhaps other services--are gaining popularity with consumers across the United States.
-
2012 Digital Lifestyle Study
Consumers are interested in digital lifestyle offerings that aggregate a wide array of service types--such as their telecommunications, cable, Internet, home security system and home energy management--and are comfortable purchasing these services from one company, according to the J.D. Power and Associates 2012 Digital Lifestyle StudySM released today.