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2012 Consumer Financing Satisfaction Study
There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today.
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Mystery Shopping Program for the Banking Industry
Customer satisfaction, which is critical to the success of banks, is driven by customers' experiences. Many banks work hard to understand and improve these experiences, but using existing satisfaction measures--including their own satisfaction research--may not help in understanding how to improve and what to focus on.
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2012 U.S. Primary Mortgage Origination Satisfaction Study Results
Overall customer satisfaction with mortgage lenders has reached its highest level in the past 5 years, according to the recently released J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction Study.SM
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2012 U.S. Primary Mortgage Origination Satisfaction Study
Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction StudySM released today.
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2012 U.S. Small Business Banking Satisfaction Study Results
Banks still have a way to go toward improving service to their small business customers, according to the recently released J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction Study.SM
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2012 U.S. Small Business Banking Satisfaction Study
Small business banking customers, and the economic catalyst that they represent, are not having their expectations fully met by their bank, according to the J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction StudySM released today.
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7 Questions about Consumer Credit
In this article, we answer seven common questions consumers have about credit.
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2012 Canadian Small Business Banking Satisfaction Study
Canadian banks are not fully meeting the expectations of small business banking customers in relationship management, problem prevention and resolution, and differentiated service offerings, according to the J.D. Power and Associates 2012 Canadian Small Business Banking Satisfaction StudySM released today.
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2012 Credit Card Website Evaluation Study Results
The inaugural J.D. Power and Associates 2012 Credit Card Website Evaluation StudySM (CCWES), recently released, reveals that the percentage of credit card customers who use online channels to perform basic tasks relating to those credit cards is on the increase.
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2012 Credit Card Website Evaluation Study (CCWES)
The proportion of credit card customers who use online channels to perform basic tasks continues to increase, with those who use a smartphone or tablet preferring different experiences from those who use a computer, according to the J.D. Power and Associates 2012 Credit Card Website Evaluation StudySM (CCWES) released today.
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2012 Canadian Discount Brokerage Investor Satisfaction Study Results
A significant gap remains between Canadian discount brokerage firms and their U.S.-based counterparts, in terms of overall investor satisfaction. However, that gap has narrowed slightly over the past year, according to the recently released J.D. Power and Associates 2012 Canadian Discount Brokerage Investor Satisfaction Study.SM
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2012 Canadian Discount Brokerage Investor Satisfaction Study
Although overall investor satisfaction with Canadian discount brokerage firms increases year over year, closing the satisfaction gap with U.S. firms, large gaps in the investor experience remain, according to the J.D. Power and Associates 2012 Canadian Discount Brokerage Investor Satisfaction StudySM released today.
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2012 Canadian Full Service Investor Satisfaction Study Results
For the second year in a row, customer satisfaction with Canadian full service investment firms has declined, according to the recently released J.D. Power and Associates 2012 Canadian Full Service Investor Satisfaction Study.SM
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2012 U.S. Credit Card Satisfaction Study Results
A new study by J.D. Power and Associates reveals that overall customer satisfaction with credit cards is rising, and has reached its highest level since the study's inception, 6 years ago.
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2012 Canadian Full Service Investor Satisfaction Study
Canadian full service investor satisfaction declines for the second consecutive year as investor relationships with advisors weakens, according to the J.D. Power and Associates 2012 Canadian Full Service Investor Satisfaction StudySM released today.