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J.D. Power and Associates' researchers, analysts, statisticians, and experts in consumer behavior and demographic trends have created a variety of content including white papers, special reports, webcasts, and more that provide added value to clients, prospects, marketing and advertising agencies, and those in the educational sector.
  1. Top 10 Trucks and SUVs in the 2013 Vehicle Dependability Study

    We summarize the 10 pickup truck and traditional sport utility vehicle (SUV) models that achieved the best dependability scores in the 2013 Vehicle Dependability Study.

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  2. Americans Paid More for New Cars in Fourth Quarter of 2012, According to Comerica Index

    Comerica Incorporated, a Dallas-based financial services company, released its fourth quarter findings for 2012, which show that Americans spent an average of $900 more on a new vehicle in the final quarter of last year than they did during the preceding quarter.

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  3. 2013 Hyundai Fast Facts Guide

    The 2013 Hyundai model lineup is diverse, ranging from the affordable Accent sub-compact to the luxurious Equus sedan. The sections that follow summarize each 2013 Hyundai model by sharing an overview of changes, EPA fuel-economy information, and crash-test ratings from the National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS).

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  4. Call Center Certification - Bank of America Merrill Lynch Retirement Services

    Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence for a ninth consecutive year under the J.D. Power and Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by the Bank of America Merrill Lynch Retirement Contact Centers' call center operations to provide "An Outstanding Customer Service Experience."

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  5. 2014 Cadillac CTS Horsepower and Fuel Economy Estimates Announced

    A redesigned 2014 Cadillac CTS debuts at the 2013 New York International Auto Show, and the automaker has released details of the midsize luxury sedan's engine lineup in advance of the vehicle's official introduction.

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  6. New Study Finds Big-Rig Underride Guards "Inadequate"

    Most modern semi-trailers are required by law to have underride guards, steel bars that hang from the backs of the trailers and which are designed to prevent passenger vehicles from sliding beneath the trailer in a crash.

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  7. 2014 Mercedes-Benz S-Class Design Details Revealed

    In advance of the redesigned 2014 Mercedes S-Class models' debut, the automaker has released details about the vehicle's interior and technology offerings.

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  8. 2014 Cadillac CTS and 2014 Cadillac XTS Get New Twin-Turbo V-6 Engine

    Moving up in size--and presumably price--to compete with midsize luxury sedans, the redesigned 2014 Cadillac CTS debuts at the 2013 New York International Auto Show, and will be offered with a new twin-turbocharged, direct-injection 3.6-liter V-6 engine and an 8-speed automatic transmission when it goes on sale later this year.

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  9. Top 10 Vehicle Brands Requiring the Most Component Replacement Parts

    Based on data in the J.D. Power and Associates 2013 Vehicle Dependability StudySM (VDS), 10 vehicle brands demonstrate better than a 66% likelihood that its models would require the replacement of a component in the 12 months prior to owners completing the survey.

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  10. Recall Roundup: Ford, Infiniti, Nissan, and Subaru Issue Notices; Dodge Warns Drivers to Park Challengers

    Numerous recalls were issued within the past week, covering a variety of auto brands including Ford, Infiniti, Nissan, Subaru, and Dodge.

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  11. 2014 Hyundai Equus Changes Revealed Ahead of New York Debut

    In advance of the vehicle's debut at the 2013 New York International Auto Show, Hyundai has released information about its updated 2014 Equus luxury sedan, which receives subtle styling modifications, new technologies, and more.

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  12. 2013 Volvo XC60 Meets "Top Safety Pick Plus" Criteria

    The 2013 Volvo XC60 is named a "Top Safety Pick Plus" by the Insurance Institute for Highway Safety (IIHS), an accolade earned following the Volvo's "Good" performance in the new small overlap frontal-impact crash test, which is designed to measure how well a vehicle protects occupants in the event of a hard collision with crash forces centered on the front left corner of the vehicle.

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  13. 2013 Alberta Single-Family New-Home Builder Customer Satisfaction Study-Edmonton

    Three builders of new, single-family homes--Coventry Homes Inc., Dolce Vita Homes and Landmark Legacy Homes Inc.--have each been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction StudySM released today. 


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  14. 2013 Vacuum Customer Experience Benchmark Study Results

    Customer satisfaction with canister vacuum cleaners is slightly higher than customer satisfaction with upright vacuums, according to the recently released J.D. Power and Associates 2013 Vacuum Customer Experience Benchmark Study.SM

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  15. 2014 Porsche 911 GT3 Preview

    Engineered to be as light as possible, with as little unsprung mass as possible, and to deliver as much horsepower as possible without resorting to supercharging or turbocharging, the rear-drive 2014 911 GT3 is about as close as it gets to a track-ready Porsche 911.

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