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2012 Insurance Website Evaluation Study
As more than one-third (34%) of auto insurance shoppers prefer to buy their policy online, the experience shoppers have on an insurance company's website impacts their likelihood to shop and recommend the insurer, according to the J.D. Power and Associates 2012 Insurance Website Evaluation StudySM released today.
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2012 May Automotive Retail Forecast
The new-vehicle retail sales pace in May remains strong, consistent with the pace set early in 2012, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
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2012 Canadian Dealer Financing Satisfaction Study
Banks in Canada are increasing their penetration in the automotive dealer financing marketplace at the same time as Canadian dealers' satisfaction with banks is improving, according to the J.D. Power and Associates 2012 Canadian Dealer Financing Satisfaction StudySM released today.
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Redesigned 2013 Acura RDX Receives "Top Safety Pick" Rating
The Insurance Institute for Highway Safety (IIHS) has named the redesigned 2013 Acura RDX as a "Top Safety Pick," and receives a rating of "Good"--the Institute's highest rating--in the frontal-offset crash test, side-impact crash test, rear-impact injury prevention test, and roof crush strength test.
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2012 BMW 3 Series Sedan Earns "Top Safety Pick" Rating
The Insurance Institute for Highway Safety (IIHS) has named the 2012 BMW 3 Series Sedan a "Top Safety Pick," based on its top-rated performance in the frontal-offset and side-impact crash tests, the rear-impact injury prevention test, and the roof crush strength test.
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2013 BMW 135is Preview
BMW sold the 1 Series M Coupe for only one year, and follows the limted-production run with the new 2013 135is models in coupe and convertible body styles. The new 135is arrives in dealerships in the fall of 2012, and will start at $44,145.
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2012 Toyota Prius c Named a "Top Safety Pick" by IIHS
This week, the Insurance Institute for Highway Safety (IIHS) has named the 2012 Toyota Prius c a "Top Safety Pick" for its performance in the institute's battery of frontal-offset, side-impact, rear-impact, and roof crush strength tests.
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IIHS Assigns "Top Safety Pick" Rating to 2013 Chevrolet Malibu Eco
In crash tests conducted by the Insurance Institute for Highway Safety (IIHS), the redesigned 2013 Chevrolet Malibu Eco received the best possible rating of "Good" for frontal-offset and side-impact crash protection; rear-impact injury prevention; and roof crush strength. As a result of these high ratings, the IIHS named the new Chevy Malibu Eco a "Top Safety Pick" for the 2013 model year.
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2012 Hyundai Azera Named "Top Safety Pick" by IIHS
The Insurance Institute for Highway Safety (IIHS) yesterday announced that the redesigned 2012 Hyundai Azera is a "Top Safety Pick" for its ability to protect occupants in a collision.
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2012 Business Data Satisfaction Study
Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
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2012 Canadian Manufacturer Website Evaluation Study
After a highly satisfying experience on a manufacturer's website, new-vehicle shoppers are significantly more likely to visit a dealership to test-drive a vehicle of interest, according to the J.D. Power and Associates 2012 Canadian Manufacturer Website Evaluation StudySM released today.
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NHTSA Proposes Stability Control Requirement for Buses and Trucks
The National Highway Traffic Safety Administration (NHTSA) has proposed a new federal motor-vehicle safety standard that would require buses, motorcoaches, and large commercial trucks to be equipped with standard stability control.
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Aligning Value with Pricing
As the percentage of banks offering free checking continues to decrease, the pressure on bank executives to clearly articulate their value proposition to customers and prospects alike has dramatically increased. To assist banks in understanding value proposition, J.D. Power and Associates provides insight based on its unique capability to analyze customer trends and preferences across financial services industries, such as credit card and investment services, to identify best practices.
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Keeping Pace with Progressive Technology
The banking industry is currently in the middle of a technological innovation wave not experienced since the mass adoption of the Internet. Unlike the long time frame for the adoption of the Internet or even for ATMs, banks must now adapt at a much faster pace to innovations such as mobile banking and to trends such as social media.
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Limiting Attrition
The decay in customer loyalty observed in J.D. Power and Associates' financial studies conducted in 2009 and 2010 is beginning to translate into higher levels of defection. In the J.D. Power 2011 survey of consumer financial holdings,1 the percentage of customers who left their bank in the previous 12 months to start a primary relationship with a new bank has increased to 8.7% from 7.7% in 2010.