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Auto Claims Ratings

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2009 Auto Claims Satisfaction Study

Award Recipient
Auto-Owners
Ratings Factors
Displaying Factors 5-7 of 7
 
Company
Repair Process: This score is based on how customers rate the insurance company based on the repair process.
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Rental Car Experience: This score is based on how customers rate the insurance company based on the rental car process.
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Settlement: This score is based on how customers rate the fairness of the claim settlement issued by the insurer handling the claim.
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DESCENDING
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American Family
Auto-Owners
Award Recipient
GMAC
Erie Insurance
State Farm
Allstate
Amica Mutual
Automobile Club Group (ACG)
Automobile Club of Southern California (ACSC)
California State Automobile Association (CSAA)
COUNTRY
Farmers
GEICO
The Hanover
The Hartford
Liberty Mutual
MetLife
Nationwide
Progressive
Safeco
Travelers
21st Century
AIG
Encompass
Mercury
USAA *
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.


Displaying Factors 5-7 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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