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Auto Claims Ratings

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2009 Auto Claims Satisfaction Study

Award Recipient
Auto-Owners
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience.
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First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process.
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Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim.
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Appraisal: This score is based on how customers rate the insurance company based on the appraisal process.
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DESCENDING
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21st Century
AIG
Encompass
Mercury
Allstate
Amica Mutual
Automobile Club Group (ACG)
Automobile Club of Southern California (ACSC)
California State Automobile Association (CSAA)
COUNTRY
Farmers
GEICO
The Hanover
The Hartford
Liberty Mutual
MetLife
Nationwide
Progressive
Safeco
Travelers
Erie Insurance
State Farm
American Family
Auto-Owners
Award Recipient
GMAC
USAA *
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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