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Auto Claims Ratings

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2009 Auto Claims Satisfaction Study

Award Recipient
Auto-Owners
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience.
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First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process.
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Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim.
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Appraisal: This score is based on how customers rate the insurance company based on the appraisal process.
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Sort:
DESCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
AIG
21st Century
Encompass
Mercury
Automobile Club Group (ACG)
Allstate
The Hanover
Nationwide
Progressive
Travelers
MetLife
Safeco
Farmers
Liberty Mutual
COUNTRY
GEICO
California State Automobile Association (CSAA)
Automobile Club of Southern California (ACSC)
Erie Insurance
State Farm
American Family
Amica Mutual
The Hartford
GMAC
Auto-Owners
Award Recipient
USAA *
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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