Auto Claims Ratings
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2011 Auto Claims Satisfaction Study
Award Recipient
Auto-Owners Insurance
Ratings Factors
Displaying Factors 1-4 of 7
Company
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Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience. First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process. Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim. Appraisal: This score is based on how customers rate the insurance company based on the appraisal process. |
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Travelers
The Hartford
The Hanover
State Farm
Safeco
Progressive
Nationwide
MetLife
Mercury
Liberty Mutual
GEICO
Farmers
Esurance
Erie Insurance
Encompass
COUNTRY
Commerce
California State Automobile Association (CSAA)
Auto-Owners Insurance
Award Recipient
Award Recipient
Automobile Club of Southern California (ACSC)
Automobile Club Group (ACG)
Amica Mutual
American Family
Allstate
21st Century
USAA *
New Jersey Manufacturers Insurance Co. *
*New Jersey Manufacturers Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM’s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.
Displaying Factors 1-4 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
