Auto Claims Ratings
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2011 Auto Claims Satisfaction Study
Award Recipient
Auto-Owners Insurance
Ratings Factors
Displaying Factors 1-4 of 7
Company
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Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience. First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process. Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim. Appraisal: This score is based on how customers rate the insurance company based on the appraisal process. |
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21st Century
Allstate
American Family
Amica Mutual
Automobile Club Group (ACG)
Automobile Club of Southern California (ACSC)
Auto-Owners Insurance
Award Recipient
Award Recipient
California State Automobile Association (CSAA)
Commerce
COUNTRY
Encompass
Erie Insurance
Esurance
Farmers
GEICO
Liberty Mutual
Mercury
MetLife
Nationwide
Progressive
Safeco
State Farm
The Hanover
The Hartford
Travelers
New Jersey Manufacturers Insurance Co. *
USAA *
*New Jersey Manufacturers Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM’s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.
Displaying Factors 1-4 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
