Utilities & Infrastructure Industry Market Research

Energy Market Research, Utilities Market Research, Utilities Customer Experience Research

Our industry expertise brings customer experience improvement to the utilities and infrastructure industry

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities and airport properties serving consumers and businesses throughout the United States.  J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Industry Benchmark Studies

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities, and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities, and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

INAUGURAL STUDY RELEASING MAY 2016

Recent events making international headlines regarding water quality punctuates the industry’s vital need for infrastructure investments that have a direct and profound impact on the lives of citizens. Water utilities that understand their customer’s attitudes, behaviors, and preferences are enabled to obtain the support and investments required and increase overall customer satisfaction.  2016 marks the first year of the J.D. Power Water Utility Residential Customer Satisfaction StudySM which measures satisfaction with water utility companies in four U.S. regions: Northeast, Midwest, South, and West. The study comes at a critical time in the industry providing water utilities with insights into the needs and demands of their residential customers.

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities, and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Industry Experts

Jeff Conklin, Senior Director of the Utilities & Infrastructure Practice at J.D. Power, discusses J.D. Power's expertise in the industry and explains how providers that understand their customers’ experiences and the relative performance of their competitors are better able to target offerings and services that may increase overall customer satisfaction, retailer loyalty, and advocacy, as well as maximize market share.

Andrew Heath, Ph.D.

Senior Director

Andrea Lau

Director

Carl Lepper

Senior Analyst

Utilities & Infrastructure Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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