Utilities & Infrastructure Industry Market Research

Industry Benchmark Studies

Benchmark Study Tab: 
Benchmark Study Tab Title: 
Electric Utilities
Benchmark Study Tab Description: 

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities, and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Benchmark Study Tab Title: 
Natural Gas Utilities
Benchmark Study Tab Description: 

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities, and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Benchmark Study Tab Title: 
Water Utilities
Benchmark Study Tab Description: 

The water industry faces ever-increasing needs for infrastructure investments making customer support imperative. Water utility companies need to stay up to date regarding their customers’ needs and expectations. Utilities that understand their attitudes, behaviors, and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support for infrastructure improvements.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Airport
Benchmark Study Tab Description: 

J.D. Power provides actionable market intelligence to electric, natural gas, water, retail energy utilities, and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Utility Regulators and Public Commissions
Benchmark Study Tab Description: 

J.D. Power’s U.S. Utility Regulator Reports help regulators understand the needs and expectations of the consumers they represent when regulating electric, natural gas, and water utilities.

Benchmark Study Reference: 

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Utilities & Infrastructure Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Research & Analytics Support

 
J.D. Power Analyst Access is your on-demand research partner providing you with analytics support when you need it, from the experts you trust. Start making data-driven decisions, taking action with confidence, and surpassing expectations.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

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Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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