Utilities & Infrastructure Industry Market Research

Energy Market Research, Utilities Market Research, Utilities Customer Experience Research

Our industry expertise brings customer experience improvement to the utilities and infrastructure industry

J.D. Power provides actionable market intelligence to electric, natural gas, retail energy utilities and airport properties serving consumers and businesses throughout the United States.  J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Industry Benchmark Studies

J.D. Power provides actionable market intelligence to electric, natural gas, retail energy utilities and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

J.D. Power provides actionable market intelligence to electric, natural gas, retail energy utilities and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

J.D. Power provides actionable market intelligence to electric, natural gas, retail energy utilities and airport properties serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Industry Experts

Jeff Conklin, Senior Director of the Utilities & Infrastructure Practice at J.D. Power, discusses J.D. Power's expertise in the industry and explains how providers that understand their customers’ experiences and the relative performance of their competitors are better able to target offerings and services that may increase overall customer satisfaction, retailer loyalty, and advocacy, as well as maximize market share.

John Hazen

Senior Director

Andrew Heath, Ph.D.

Senior Director

Brian Lawrence

Director

Dennis Smith

Director

Enrique Genao

Director

Andrea Lau

Director

Carl Lepper

Senior Analyst

Utilities & Infrastructure Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Tracking

 
J.D. Power works to design and develop a tracking solution that fits your specific information requirements—a comprehensive solution that goes beyond just a tracking tool.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customers experience.

Digital Solutions/Website Evaluation

 
Designed to address your needs by providing insights and actionable recommendations when it comes to improving your website.

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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