Technology, Media & Telecom Industry Market Research

Mobile Market Research; Telecom Market Research; Telecom Industry Research

The continually evolving TMT landscape requires vigilant attention to the consumer wants and needs in products and service.

J.D. Power provides a comprehensive portfolio of products and solutions designed to assist technology, media, and telecom (TMT) providers achieve their performance objectives across all stages of the consumer digital life cycle.

Industry Benchmark Studies

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all facets of the wireless, internet, telecom, and equipment. Providers and manaufacturers use the data to examine the drivers of satisfaction pinpoint areas for improvement.

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all facets of the wireless, internet, telecom, and equipment. Providers and manaufacturers use the data to examine the drivers of satisfaction pinpoint areas for improvement.

Industry Experts

Kirk Parsons

Senior Director

David Zierman

Account Director

Adrian Chung

Account Director

Technology, Media & Telecom Industry Advisory Services

J.D. Power's industry experts access a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Tracking

 
J.D. Power works to design and develop a tracking solution that fits your specific information requirements—a comprehensive solution that goes beyond just a tracking tool.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

 

Digital Solutions/Website Evaluation

 
Designed to address your needs by providing insights and actionable recommendations when it comes to improving your website.

 


Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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