Technology, Media & Telecom Industry Market Research

Industry Benchmark Studies

Benchmark Study Tab: 
Benchmark Study Tab Title: 
Wireless Providers
Benchmark Study Tab Description: 

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

Benchmark Study Tab Title: 
Wireline Providers
Benchmark Study Tab Description: 

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

Benchmark Study Tab Title: 
Device Manufacturers
Benchmark Study Tab Description: 

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Emerging Markets
Benchmark Study Tab Description: 

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

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Technology, Media & Telecom Industry Advisory Services

J.D. Power's industry experts access a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

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