Technology, Media & Telecom Industry Market Research

Mobile Market Research; Telecom Market Research; Telecom Industry Research

The continually evolving TMT landscape requires vigilant attention to the consumer wants and needs in products and service.

J.D. Power provides a comprehensive portfolio of products and solutions designed to assist technology, media, and telecom (TMT) providers achieve their performance objectives across all stages of the consumer digital life cycle.

Industry Benchmark Studies

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital life cycle including connected devices, software enabled content and platform enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

Industry Experts

 

Kirk Parsons

Practice Lead and Senior Director

 

Technology, Media & Telecom Industry Advisory Services

J.D. Power's industry experts access a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

Request More Info