Understanding why consumers choose, and leave, a particular insurance agency is key to uncovering how to retain and grow business. Our property & casualty (P&C) insurance benchmarking studies are based on survey responses from consumers and focus on the impact satisfaction has on retention, loyalty, and advocacy. These studies include the Auto Insurance Satisfaction Study, Insurance Shopping Study, Auto Claims Satisfaction Study, and more.

P&C Insurance Benchmarking Studies:
  • Press Releases
  • Insights
  • Videos
  • Industry Experts

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