Insurance Industry Market Research

Industry Benchmark Studies

Benchmark Study Tab: 
Benchmark Study Tab Title: 
Property & Casualty Insurance
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Health Insurance
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Website Evaluation Studies
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

Benchmark Study Reference: 

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Insurance Industry Data, Analytics & Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Vehicle Valuation

 
NADA Used Car Guide, a division of J.D. Power, delivers weekly auction values and monthly trade-in, loan and retail values.

Insurance–Total Loss Valuation

 
Close claims quickly and effectively by delivering total loss values that are fair, verifiable, and easy to explain.

 

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Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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