Insurance Industry Market Research

Insurance Market Research, Insurance Customer Experience Research, Insurance Customer Satisfaction Research

In an increasingly competitive marketplace, insurers must understand how effective they are at meeting customer expectations.

J.D. Power provides actionable market intelligence and competitive benchmarking data to help property and casualty, health, and life insurance providers meet the needs of today's marketplace with actionable, relevant industry solutions by understanding customers’ purchase, claims, and renewal decisions. Our industry experts help insurance carriers measure and manage performance for ongoing improvement.

Industry Benchmark Studies

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

Industry Experts

Greg Hoeg

Greg Hoeg

Vice President, Insurance, SI Americas

Colleen Cairns

Research Manager

Mark Garrett

Research Director

Insurance Industry Data, Analytics & Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Tracking

 
J.D. Power works to design and develop a tracking solution that fits your specific information requirements—a comprehensive solution that goes beyond just a tracking tool.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Digital Solutions/Website Evaluation

 
Designed to address your needs by providing insights and actionable recommendations when it comes to improving your website.

Vehicle Valuation

 
NADA Used Car Guide, a division of J.D. Power, delivers weekly auction values and monthly trade-in, loan and retail values.

Insurance–Total Loss Valuation

 
Close claims quickly and effectively by delivering total loss values that are fair, verifiable, and easy to explain.

Thought Leadership

Tapping the Potential of Digital Self-Service

Small Business Commercial Insurance Satisfaction Study

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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