Home Improvement Industry Market Research

Home Improvement Market Research, Home Improvement Customer Satisfaction Research

Consumers have numerous options for products to improve their homes and shop diligently to find the best for their investment.

J.D. Power provides actionable market intelligence to manufacturers, retailers, and service providers to help them improve the customer experience and ultimately market share and profitability.

Industry Benchmark Studies

Home improvement benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction for manufacturers of appliances, kitchen cabinetry, doors, windows, and paint as well as home improvement and appliance retailers.

Home improvement benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction for manufacturers of appliances, kitchen cabinetry, doors, windows, and paint as well as home improvement and appliance retailers.

Industry Experts

 

 

Christina Cooley

Director

 

 

Nicole Nicholson

Nicole Tapp Nicholson

Director

 

 

Home Improvement Industry Advisory Services

 J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Tracking

 
J.D. Power works to design and develop a tracking solution that fits your specific information requirements—a comprehensive solution that goes beyond just a tracking tool.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

 

Digital Solutions/Website Evaluation

 
Designed to address your needs by providing insights and actionable recommendations when it comes to improving your website.

 


Thought Leadership

Let J.D. Power show you the 6 steps to building a strong customer experience business case and plan that your leaders can champion.

6 Step Roadmap

View the full infographic >

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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