Healthcare Industry Market Research

Healthcare Performance Improvement; Healthcare Market Research; Healthcare Industry Research

Relationships are key in the healthcare industry—from patients and clinical providers to biopharma and medical technology manufacturers

J.D. Power provides actionable market intelligence to insurers, exchanges, pharmacies, and medical device manufacturers to help the healthcare industry deliver an optimal experience.

Industry Benchmark Studies

J.D. Power conducts independently-funded, industry-wide unbiased studies for health insurance, pharmacy, and medical device manufacturers. Study subscribers use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for health insurance, pharmacy, and medical device manufacturers. Study subscribers use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for health insurance, pharmacy, and medical device manufacturers. Study subscribers use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Industry Experts

Rick Johnson

Practice Lead

 Catherine Strahan

Catherine Strahan

Account Director

Leona Wear

Leona Wear

Account Manager

Healthcare Industry Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Tracking

 
J.D. Power works to design and develop a tracking solution that fits your specific information requirements—a comprehensive solution that goes beyond just a tracking tool.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

 

Digital Solutions/Website Evaluation

 
Designed to address your needs by providing insights and actionable recommendations when it comes to improving your website.

 


Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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