Government Market Research

J.D. Power's Government Offerings

Our experts work with federal, state, and local government agencies to help them gain a comprehensive understanding of constituencies and beneficiaries, and to provide actionable information that will aid in the decision-making process, while measuring the effectiveness of those decisions.

View J.D. Power’s Company Identification and Contracting Information

View J.D. Power’s Company Identification and Contracting Information

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Government Market Research Data, Analytics & Advisory Services

Get the best out of our expertise to get the best out of your constituency. In addition to proprietary benchmarks, analytics, models, and deep data, clients can call on our leading industry specialists for counsel, strategy, and recommendations.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

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