Financial Services Industry Market Research

Industry Benchmark Studies

Benchmark Study Tab: 
Benchmark Study Tab Title: 
Banking
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Benchmark Study Tab Title: 
Wealth Management
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Mortgage
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Benchmark Study Reference: 
Benchmark Study Tab Title: 
Automotive Finance
Benchmark Study Tab Description: 

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Benchmark Study Reference: 

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Rocky Clancy

Rockwell F. Clancy II

Vice President of Financial Services

Jim Miller

Jim Miller

Senior Director of Banking Services

Mike Foy

Mike Foy

Senior Director, Wealth Management Practice

Lou Farrace

Lou Farrace

Manager of Industry Analytics

 

Mike Buckingham

Mike Buckingham

Senior Director, Automotive Finance Practice

Paul McAdam

Paul McAdam

Senior Director, Banking Services

Becky Degeorge

Becky DeGeorge

Senior Director, Customer Experience Management

Cindy Bestard

Cynthia Bestard

Research Director

Craig Martin

Craig Martin

Senior Director, Mortgage Practice

Bob Neuhaus

Bob Neuhaus

Financial Services Practice

James Houston

James Houston

Senior Director, Automotive Finance Practice

Financial Services Industry Data, Analytics & Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Measurement & Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Automotive Pricing & Incentives

 
Providing car manufacturers, financial organizations, and suppliers with real-time automotive information, analysis, and decision-support tools.

Vehicle Valuation

 
NADA Used Car Guide, a division of J.D. Power, delivers weekly auction values and monthly trade-in, loan and retail values.

Auto Lending: PIN Navigator

 
Designed to support the needs of the sales, marketing, pricing, risk and insurance departments of automotive finance lenders.

Research & Analytics Support

 
Designed to support the needs of the sales, marketing, pricing, risk and insurance departments of automotive finance lenders.

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