Financial Services Industry Market Research

Financial Services Market Research, Bank Market Research, Credit Card Market Research

In the competitive, regulated financial services sectors, customer experience is the key differentiator.

J.D. Power, one of the world’s most trusted and recognized brands in consumer ratings, combines VOC market research with a wealth of industry expertise and provides actionable market intelligence to the automotive finance, banking, credit card, wealth management, and mortgage services industries to help you compete.

Industry Benchmark Studies

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Industry Experts

Rockwell F. Clancy II

Vice President of Financial Services

Mike Buckingham

Senior Director, Automotive Finance Practice

Craig Martin

Director, Mortgage Practice

Jim Miller

Senior Director of Banking Services

Mike Foy

Director, Wealth Management Practice

Cynthia Bestard

Research Director

Becky DeGeorge

Senior Director, Customer Experience Management

Lou Farrace

Manager of Industry Analytics

Financial Services Industry Data, Analytics & Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Tracking

 
J.D. Power works to design and develop a tracking solution that fits your specific information requirements—a comprehensive solution that goes beyond just a tracking tool.

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

Contact Center Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Digital Solutions/Website Evaluation

 
Designed to address your needs by providing insights and actionable recommendations when it comes to improving your website.

Automotive Pricing & Incentives

 
Providing car manufacturers, financial organizations, and suppliers with real-time automotive information, analysis, and decision-support tools.

Vehicle Valuation

 
NADA Used Car Guide, a division of J.D. Power, delivers weekly auction values and monthly trade-in, loan and retail values.

Auto Lending: PIN Navigator

 
Designed to support the needs of the sales, marketing, pricing, risk and insurance departments of automotive finance lenders.

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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