Texas Electric Retailer Ratings

2011 Texas Residential Retail Electric Provider Customer Satisfaction Study

Overall Satisfaction: This score is based on how electric retail customers rate their overall experience with their retail electric provider. Close Billing & Payment: This score is based on how electric retail customers rate their provider’s accuracy and ease of understanding the bill, and clarity of charges. Close Price: This score is based on how customers rate their provider on attributes such as fairness of prices offered and availability of pricing options. Close Communications: This score is based on how electric retail customers rate their provider’s ability to provide information and educate the consumer. Close Customer Service: This score is based on how electric retail customers rate interaction with automated telephone response systems (ATRS), local service representatives, and performance of Web service. Close