2009 Home Buyer and Seller Study

Overall Satisfaction: This score is based on how customers rate their real estate company overall. Close Agent/ Salesperson: This score is based on how customers rate the professionalism, timeliness of returning calls and emails, skills in negotiating, assistance with determining fair market value, concern for your needs, effectiveness of screening for potential buyers, and knowledge of technology tools to market your home of their real estate agent. Close Variety of Additional Services: This score is based on how customers rate the variety of additional services offered by their real estate company. Close Real Estate Company Office: This score is based on how customers rate the appearance of the office, courtesy of office staff, responsiveness to questions, and cleanliness of the office of their real estate company's office. Close Real Estate Company Marketing: This score is based on how customers rate the online marketing, hosting of open house, and print and outdoor marketing of their real estate company. Close