Overall Service Experience: This score is based on how customers rate their current home mortgage service provider.

Close

Billing Statements/Payment Coupon Book: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements/payment coupon book provided by their current home mortgage service provider.

Close

Payment Process: This score is based on how customers rate the variety, speed, and accuracy of their payment processing experience by their current home mortgage service provider.

Close

Annual Account Review/Administration : This score is based on how customers rate their current home mortgage service provider on the handling of escrows funds for taxes/insurance, timeliness, accuracy, and clarity of account statements, as well as the ease of accessing their account information

Close

Interaction Experience: This score is based on how customers rate their current home mortgage service provider on any customer-initiated telephone (automated or live) contact with the lender.

Close