2009 Home Improvement Retail Store

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their home improvement retailer. Close Store Facility: This score is based on how consumers rate the convenience of location, layout and design, safety of surroundings, availability of parking, ease of finding merchandise, ease of finding departments, cleanliness, ease of checkout, and ease of returning merchandise. Close Merchandise: This score is based on how consumers rate the variety, availability, quality of merchandise, and variety of services offered. Close Sales Staff: This score is based on how consumers rate the availability, courtesy and friendliness, and knowledge of sales staff. Close Sales/Promotions: This score is based on how consumers rate the frequency and competitiveness of sales and promotions. Close Price: This score is based on how consumers rate the price paid for the products and services received. Close