2009 Home Buyer and Seller Study

Overall Satisfaction: This score is based on how customers rate their real estate company overall. Close Agent/Salesperson: This score is based on how customers rate the professionalism, timeliness of returning calls and emails, skills in negotiating, effectiveness of showing properties in price range, concern for your needs, assistance in determining price, and usefulness of information provided about neighborhoods of their real estate agent . Close Variety of Additional Services: This score is based on how customers rate the variety of additional services offered by their real estate company. Close Real Estate Company Office: This score is based on how customers rate the appearance of the office, courtesy of office staff, responsiveness to questions, and cleanliness of the office of their real estate company's office. Close