Home Builder Customer Satisfaction Ratings

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2008 New Home Builder Customer Satisfaction Study

Phoenix
Award Recipient
Shea Homes
Ratings Factors
Displaying Factors 1-5 of 10
 
Company
Overall Customer Satisfaction: This score is based on how new-home owners rate their overall experience
Builder's Sales Staff: This score is based on how new-home owners rate the professional appearance and dress, honesty and integrity, effective demonstration of home features, knowledge of financing options, ability to follow through and problem resolution, clarity in explaining
Builder's Warranty / Customer Service Staff: This score is based on how new-home owners rate the knowledge, professional appearance, clarity in explaining builder's warranty program, ease of making warranty request, resoultion of warranty problems, and cleanliness of warranty work with their new hom
Workmanship / Materials: This score is based on how new-home owners rate the quality of workmanship and materials with their new home.
Price / Value: This score is based on how new-home owners rate the value for price paid and value for price paid for options and upgrades with their home.
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Ashton Woods Homes
Atreus Homes & Communities
Beazer Homes
Brown Family Communities
Capital Pacific Homes
Centex Homes
Continental Homes
Courtland Homes
D.R. Horton
Del Webb
Dietz-Crane Homes
Elite Communities
Engle Homes
Fulton Homes
Hacienda Builders
Homes by Towne
K. Hovnanian
KB Home
Lennar Homes
Maracay Homes
Meritage Homes
Pulte Homes
Richmond American Homes
Robson Communities
Ryland Homes
Shea Homes
Award Recipient
Standard Pacific Homes
T.W. Lewis Company
Taylor Morrison Homes
Toll Brothers
Trend Homes
William Lyon Homes


Displaying Factors 1-5 of 10

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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